Are you ready to elevate your career by joining an esteemed International High-Tech organization that stands at the forefront of innovation and technology? Our client, a fully-fledged Managed Service Provider (MSP) with a robust reputation for excellence, caters to the diverse needs of some of the most renowned companies in the market.

They are now on the lookout for a highly motivated and energetic Onsite IT Specialist to become an integral part of their dynamic team. This role presents an exceptional opportunity for individuals eager to work in a fast-paced, high-energy environment where every day brings new challenges and opportunities for growth. Your contributions will directly impact the efficiency and success of client operations, making your role both crucial and rewarding. Suppose you have a passion for technology, a knack for problem-solving, and a desire to make a meaningful impact within a respected organization. In that case, this position is the ideal starting point for your next professional chapter. Join a team where innovation meets excellence, and take the first step toward a fulfilling and dynamic career in the world of high-tech solutions.

What’s in it for you -

• Salary: £40,000 - £50,000 per year depending on experience
• 40 days paid holiday annually
• Partnership scheme where you will receive a share in the profit of the business
• Business card for business travel

Responsibilities:

• Be the first point of contact for our clients, providing exceptional customer service and technical support on site.
• Manage incoming requests, incidents, and requests from the help desk, ensuring timely and efficient resolution.
• Provide customers with timely updates on cases, adhering to agreed Service Level Agreements (SLAs).
• Escalate high-priority issues to management, ensuring prompt and effective action.
• Complete regular tasks in line with Service Desk procedures, maintaining a high standard of service delivery.
• Review daily priorities and take appropriate action to ensure results are achieved, demonstrating proactivity and problem-solving skills.
• Monitor the integrity and status of customer sites, ensuring usage, revisions, views, and reporting align with customer business requirements.
• Install, test, maintain, and repair hardware and software, ensuring smooth and reliable operation.
• Document processes and log tickets for open work, ensuring efficient tracking and resolution of issues.