Job Title: Part-Time Customer Support Specialist (remote)

Company: Check the Charge

About Us: Check the Charge is a leading platform dedicated to helping users identify and resolve unfamiliar charges on their statements. Our mission is to empower users with clarity and confidence in managing their finances. As we continue to grow, we are seeking a dedicated Part-Time Customer Support Specialist to join our team and provide exceptional service to our valued users.

Position Overview: As a Part-Time Customer Support Specialist at Check the Charge, you will play a crucial role in delivering outstanding customer service. You will be responsible for addressing user inquiries, resolving issues, and ensuring a positive experience for our customers. This role is ideal for someone with strong communication skills, a problem-solving mindset, and a passion for helping others. You are only required to work 20 hours a week during weekdays.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist users in understanding and resolving unfamiliar charges on their statements.
• Provide clear and accurate information about our platform’s features and functionalities.
• Troubleshoot and resolve technical issues or escalate them to the appropriate team.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with team members to identify and implement process improvements.
• Stay up-to-date with product updates and changes to provide accurate support.

Qualifications:

• Previous experience in customer support or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and prioritise effectively.
• Proficient in using customer support software and tools.
• A positive attitude and a passion for providing exceptional customer service.
• Availability to work part-time hours, including evenings and weekends as needed.

Check the Charge is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.