What we do

A place for change-makers with tech at the heart of what they do. With space and expertise to amplify their impact and a rich community to inspire. With over 12 years serving the tech sector we know what ambitious businesses are looking for. From space that flexes with you, to learning & development programmes designed to develop and inspire your team, you’ll find we have the perfect place to attract top talent and drive your business forward.

How we work

Techspace is a member-centric company that designs, creates & operates working environments for pioneering technology companies. Now more than ever the workplace is undergoing rapid change & transformation: we aim to be at the cutting edge of workplace design, providing flexible & collaborative environments that enable technology businesses to thrive. Most importantly Techspace, at its heart, is a people business: the relationships we form with our members makes our community value proposition come to life.
■ We are the only tech workspace provider in Europe dedicated exclusively to change-making technology teams.
■ We currently have ~200,000 sq ft of space in London and Berlin (~3,500 members, ~75
companies, ~40 team). And we have 8 locations, with a few more on the way!
■ Samsara, Dext, Duffel, Pleo, GoStudent and Freetrade are just some of the alumni companies we’ve worked with, and we have a handful of unicorns in our stable!

Events Associate - London

Role
This role is based in London, and reports to the Events Manager.

Description
For our London locations we are looking for a full time Events Associate. Hospitality is at the heart of what we do and an ideal candidate will be proactive and thinking ahead to make sure clients’ needs are met without them having to ask. A willingness to go the extra mile and get your hands dirty to deliver an incredible event product is essential for this role. This hands-on role requires you to partner a can-do attitude with brilliant attention to detail and time management skills to consistently meet deadlines and deliver a high-quality experience to everyone who comes to our London event spaces.
An exceptional Event’s Associate has the ability to manage the expectations and demands of multiple organisers, vendors and team members simultaneously, so strong communication and interpersonal skills (written, verbal and listening) combined with a strong sense of empathy are a must. A customer service background may help with this. Strong attention to detail is ideal for making sure clients’ needs and company standards are met. The right attitude and passion for Events is far more important than experience in this entry level position. You should show a willingness to go the extra mile when required and consistently demonstrate a positive attitude. You will receive plenty of incredible opportunities for
growth, learning and development.

Role specifics
As an Events Associate, you will have cross functional responsibilities and be responsible for delivering a 5* member experience to event clients and their guests using our spaces. You will support the event manager in delivering the events strategy for the business and hitting our overall annual budget target.
● Deliver a 5* Service - Delivering an exceptional experience leading up to and on the day of the event is a key requirement in this role. Reporting to the Events Manager, UK, you will have a hospitality and customer centric mindset, enjoy meeting new people, and want to develop great relationships while having the ability to manage client expectations and prioritising your day effectively.
● Promoting and Coordinating - You will promote awareness of the space, identifying and
capitalising on new opportunities to build our community and generate revenue through the
events spaces. You will be coordinating with multiple suppliers to ensure the client has a
seamless event experience.
● Scheduling - Working alongside the Sales, Marketing and the Community teams you will assist with scheduling and coordinating events across multiple locations to ensure maximum bookings in the space.
● Preparation and Troubleshooting - You will be responsible for the day-to-day operations and administration of the events space including setting up the space for events and resetting the space after, handling ad-hoc requests and queries, and gathering feedback. You will also assist with managing the relationship with the events suppliers & contractors.
● Delivery - You will work with a team to ensure events are completed smoothly and resolve any escalations that might occur or complaints that arise while ensuring excellent customer
experience and meeting or exceeding budgeted sales and profits targets.
● Feedback - You will enjoy feeding in first-hand experiences into the wider team to help improve and grow the events business.

Must haves...
● Keen & Eager - You are a self motivator, who is always looking to push themselves and those around them. No job is too big or too small and you are happy to give anything a go.
● Friendly- You are a natural people person. That does not mean you are always the loudest and most extroverted, but people gravitate towards you and feel comfortable in your presence.
● Organised - You pride yourself on your attention to detail and ability to juggle multiple tasks at any given time. You can plan your time effectively to meet deadlines and deliver projects & tasks to a high standard.
● Caring- In a role where you are so central to the community, a real sense of empathy and care is essential. You consider how your words and actions impact those around you and want to go the extra mile to make people feel looked after.
● Strong Listener- Actively listening to clients is a vital skill for this role. Listening with intention, delving deeper and turning feedback into solutions will help you create a bespoke and human experience for our clients.

Our Values
Here are the values we care most about. Not only are they behaviours that best represent our team
culture, but this also extends to new members and partners we intend to work alongside.
■ We Are Open - we create environments that support openness and honesty. We listen to each other, challenge, support, and always assume positive intent.
■ We Care - we care deeply about our fellow Techspacers, about serving our members and about our impact on the world.
■ We Move At Thoughtful Pace - we have a bias for action and being decisive. We trust each other to take risks and we learn from our mistakes.
■ We Strive to Improve - we are ambitious, stretching ourselves to innovate and always do better.
■ We Seek Balance - we choose fun and fairness, and support each other to find our balance.