Prepare to embark on an extraordinary career journey by joining an esteemed International High-Tech organization. Our client, a respected Managed Service Provider (MSP), caters to the technological needs of industry-leading companies. They seek a highly driven and technically proficient Field Engineer / Onsite Engineer to reinforce their exceptional team. This is a transformative opportunity for an enthusiastic individual seeking a fast-paced, high-performance work environment conducive to professional growth. As a Field Engineer / Onsite Engineer, you will play a pivotal role in delivering exceptional technical assistance and support to their valued clients.

What’s in it for you -

• Salary: £40,000 - £50,000 per year depending on experience
• 40 days paid holiday annually
• Partnership scheme where you will receive a share in the profit of the business.
• Business card for business travel

Duties will include but are not limited to -

• Be the initial point of contact for our customers.
• Manage incoming requests incidents/requests from the help desk.
• Provide customers with timely updates to their cases in line with Service Level Agreements.
• Escalate high priority issues to Line Management.
• Complete regular tasks in line with Service Desk procedures.
• Review daily priorities and take appropriate action to ensure results are achieved.
• Monitor integrity/status of customer sites (usage, revisions, views, reporting) ensuring Customers business requirements are maintained to the highest level.
• Installing, testing, maintaining and repairing hardware and software. 
• Documenting processes and logging tickets for open work.