Software Helpdesk / Technical Support

at Apex Mobiletech (UK) Ltd in London

(₤18 - ₤23 per year)

We are:

Apex Mobiletech: A growing software development company delivering bespoke software solutions that enhance productivity through the use of mobile technology. Our enthusiastic and attentive customer service team ensure that our client’s receive the best support possible. We are a young, highly motivated team enjoying a period of rapid growth and need your help.

The Job:

You will be on the front line, fielding calls and emails, diagnosing faults and solving problems. You will be delivering first-class support and customer service to over a 1000 users.

You will:

• Field calls, and emails from users and work to rapidly resolve any issues.
• Be directly responsible for ensuring that we achieve our KPIs.
• Work alongside our technical team to collect information and address more complex issues as they arise.
• Conduct customer surveys, and report back to management with key findings.
• Provide first class customer service to our users.
• Update our knowledge base as needed to ensure our users are provided with the best customer experience.
• Be involved in ad-hoc administrative tasks for various projects.
• Become an expert user of our bespoke software applications.
• Testing and driving the development of new features based on your interactions with our customers.


Requirements:

• Superior customer service skills - the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious.
• Ability and desire to learn new software quickly.
• Excellent problem solving skills.
• A professional telephone manner and call management

skills

• Good organisational and time management skills.
• Desire to work in a fast-paced startup environment.
• Fluent in English, both written and oral.

Bonus Points:

• Experience within a Support Team in the technology sector.
• Experience working on tablets or an interest in IT.
• A second language
• An ambitious and hardworking attitude.

www.apex-mt.com

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Published at 23 Jul 2014
Expires on 31 Aug 2014

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