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Customer Service Representative
at Deliveroo

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  • fulltime
Our mission is to bring the world's best-loved local restaurants into everyone's home or office - fast.

We work with hundreds of the UK's best loved restaurants, including names like Carluccio's, GBK, Nando's, Rossopomodoro and many top quality independents to deliver their food to homes and offices everywhere. Our customers are as passionate about great food as we are, including an ever-growing number of large and prestigious firms.




*Your role will include:*

* Actively monitoring orders placed via Deliveroo up to completion

* Answering Inbound calls from Customers/Drivers/Restaurant

* Proactively Liaising with Drivers/Restaurants to ensure orders run smoothly

* Completing project work when assigned

* Investigating and resolving customer complaints and queries

* Responding to customer issues via email and phone



*Requirements*


* *Passion:* A genuine drive to provide the highest level of customer service

* *Multi Tasking Pro:* The ability to tackle several complex problems without missing a step

* *Ambitious:* A real hunger to succeed

* *Natural Communicator:* Comfortable communicating with a diverse range of people. Able to be understood and to understand the needs of others. Empathy is your your middle name

* *Problem Solver:* Able to spot and fix problems before others have even realised there may be one. Able to use your own initiative and solve problems in innovative ways


Must be comfortable to work a shift pattern including weekends



*Benefits*

* Become one of the early employees of a fast-growing, exciting start up changing the food delivery landscape

* Have a real impact on the company's growth and evolution

* Work with people who love what they do every day

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