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Team Lead Technical Support (m/f)
at Goodgame Studios

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  • fulltime
Goodgame Studios is Europe′s fastest growing gaming company and one of Germany′s most successful technology businesses. With more than 1200 employees at our headquarters in Hamburg we develop innovative online games which are played by more than 250 million players in 25 languages across 200 countries. Our talented, motivated team of experts and newcomers forms the basis of our success. Become a part of the success story and apply now!

As our Team Lead Technical Support (m/f) you will work in our Live Bug Analysis department. This department ensures the quality of all our live mobile and browser games and functions as an internal service department, working with all the specialist teams for whom live bugs are relevant. The department analyzes, categorizes and reproduces all the bugs reported by our community, and subsequently communicates the results to the relevant colleagues in our product teams as well as our Community Management and Customer Service departments. As our Team Lead you will be responsible for managing the day-to-day efforts of a team of 15+ technical supporters, and will act as a link to the developers and our Customer Service/Community Management.

Your job:
- Distribute tasks within the team: prioritize and pass on bugs that are reported in our products to the Live Bug Analysis team
- Monitor and analyze game/bug-related statistics
- Report directly to our Live Bug Analysis Lead
- Manage 15+ colleagues in our Live Bug Analysis team
- Your aim: ensure that problems in our games are quickly and smoothly assessed and communicated to our developers, as well as to our Customer Service and Community Management departments

Your profile:
- Some experience as a team leader, ideally in gaming or a similar industry
- A motivating, natural leader, highly service-oriented and with outstanding communication skills
- A high level of quality awareness, skilled at analyzing problems and communicating knowledge, an eye for detail and good technical understanding
- Passionate about (online) games and the internet
- Very good written and spoken English, knowledge of German is an advantage

We offer:
- An exciting job where you can assume responsibility and develop professionally
- A dynamic team with friendly, highly-qualified colleagues from all over the world
- Strong, sustainable growth and fresh challenges every day
- Flat hierarchies and short decision paths
A culture of mutual respect and an outstanding working environment
- Further training with workshops, language courses and technical reference works, a healthy work-life balance, regular team events, sporting and leisure activities and much more!

Hamburg is one of the most beautiful cities in the world and provides a fantastic range of leisure activities as well as a great nightlife. A maritime atmosphere and its Hanseatic cosmopolitan flair enable an especially high quality of life – and safety. We will make relocating simple, help you find a flat and make it easy for you to get to know your new home town.


We look forward to receiving your application (cover letter, your CV and references) as well as your salary requirements and earliest possible starting date.

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