Customer Service (m/f), part or full time

at Sensorberg GmbH in Berlin

Sensorberg, founded in 2013 by Alexander Oelling, develops and markets a Cloud-based Beacon Management Platform, the software for iBeacon compatibility for all apps (SDK) and Beacon Transmitters. As a Beacon infrastructure provider, Sensorberg enables every business to make its own mobile apps iBeacon-compatible. Beacon Transmitters as well as the transmitted content are managed via cloud and the content is sent to the corresponding apps on the end consumers’ smartphones. The Sensorberg team is international and combines expertise from various areas. The company language is English.

Your responsibilities:
Active support of the Sensorberg customers and answer to all customer inquiries (mainly by e-mail and phone)
Continuous development of our FAQs and the technical part of our company blogs (German / English)
Preparation and publication of editorial content and long-term development of a community (English / German)
Responsibility of beacon inventory as well as order handling and shipping
Coordination of individual customer requirements in integration projects as an interface between Sensorberg and our clients
Planning, organization and implementation of training courses and technical workshops
Close collaboration with colleagues from the fields of sales and IT as well as Public Relations

Your profile:
You have a strong technology affinity and enthusiasm for Digital and Mobile
You enjoy working with customers and have a friendly, confident and flexible way to communicate
You have a good grasp of complex technical issues
You have a good writing style and can formulate well
You are creative, but also work in a very structured manner
You have very good language skills German / English (fluent in spoken and written)

What we offer:
An exciting work environment in a young, motivated team
Ambitious, autonomous tasks with plenty of room for creativity
StartUp feeling in an open space office
Daily fresh fruit, coffee, tea, water, Club Mate
High quality study materials
The cooperation is also possible in part-time

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Published at 07 May 2015
Expires on 07 Nov 2015