Online Product Manager

at Simply Business in London

You’ll be joining the New Products department, which currently acts like a mini start-up within the wider business, a unique position that gives our employees the creative freedom of working within a startup alongside the job security of being part of an established business. We develop our products in a lean fashion, seeking to validate minimal viable products as quickly as possible to make sure that we’re building the right stuff for our customers. You’ll be working within our lively central London office, and will receive a competitive salary plus an excellent flexible benefits package including private health insurance and gym membership.
So, what do we want from you? Well, you need to be:

- Passionate about product. You know the road to making a great product, but are more importantly hugely passionate about and just as importantly, you love what you do.
- Business-minded. You have a good understanding of basic business principles and terminology.
- Curious about customers. You think that the key to creating a great product is through continually engaging with its users, and may even have even experimented with Steve Blank’s Customer Development framework once or twice.
- A UX practitioner. You know of and have likely experimented with the tools which that get the most out of customer research, such as personas, wireframes and interactive prototypes.
- An aspiring analyst. You have some experience with analytics platforms, and know to look past the vanity metrics to gauge a product’s success.
- A people person. You love product because it gives you an opportunity to communicate with lots of different people with different backgrounds.
What you will be doing:

- Pushing product development forward, making sure that everyone involved such as developers, design, UX, QA etc has a clear understanding of what problems we’re trying to solve and the requirements. Whether that’s through clickable prototypes, written specs, or daily stand-ups, you’re not afraid to shake things up to make sure everyone is working efficiently towards a shared goal.
- Working with our in house UX team to gain insights about customers that can be used to create new product ideas or make product improvements.
- Manage the prioritisation process of the features backlog, focusing on helping us deliver the minimum number of features for the maximum impact.
- Working with underwriting, pricing and other business units to create user stories.
- Product and customer analysis leading to continuous improvement of our commercial product portfolio.
- Structured market research and competitor analysis, driving product changes and feeding into insurer management.
- Coordination of marketing activity specifically around acquisition activity and product forecasts
- Delivery and support of customer journey including all level of customer communications, delivering upon usability improvements, involvement in site content and site management.
Operational involvement in delivering product benefits, coordinating through with our Northampton contact centre
Simply Business was launched in 2005, so it’s not long since we were a startup ourselves. Our background was in eCommerce and because of this we realised that there were a very large number of small businesses owners looking for information about how they could protect their businesses. We set out to create a superior offering for them online, approaching things from a different angle and creating something truly unique for the time. Seven years later and we want to see a similar step change.
We are at a very exciting time in our growth as a business. We’ve grown to 200,000 customers since 2005 and we want 500,000 by 2015.
We want to make sure that we’re not only a major player in the insurance market, but a well regarded company in the tech world too. We need an extremely talented and passionate individual to help us create the amazing products we aspire to.

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Published at 27 Feb 2013
Expires on 27 Aug 2013

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