About Us

BuzzHire leverages technology to change the way people find temporary work and businesses request short term staff. We’re well-funded, growing fast, and transforming the world of temp recruitment. Launched in 2015, this is a unique opportunity to be part of an ambitious project working with a vibrant, international and young team.

We are looking for a friendly, organised and energetic Ops agent to manage our daily operations.

The Role:

• Establishing professional relationship with our clients
• Actively liaising between several teams to ensure bookings go through successfully
• Managing all external communications: incoming and outgoing calls and emails to customers and temp staff
• Solving issues quickly and upholding best-in-class customer service
• Work hours between Thursday – Monday (9-6pm)
• Improving internal processes to streamline operations

You:

• Have strong interpersonal and communication skills
• Care deeply about providing impeccable customer experience and hate letting people down
• Take the initiative and very enthusiastic
• Are a born problem-solver
• Have At least 1 year experience working in customer service / operations / account management
• MUST be comfortable working from Thursday to Monday
• Preferably have some knowledge of customer service software (Desk, Aircall, Hubspot) as well as Microsoft Office
• Love working with people
• Strong academic background
• Previous experience of working for a start-up preferred

Benefits:

• Huge responsibility in managing our users customer experience
• Strong career progression potential for the right candidates
• Competitive salary
• Team lunches, beers and social events
• Cool office in Shoreditch with view
• Work alongside successful start-up management team