Account Manager

at Doctor Care Anywhere in London

(₤35000 - ₤45000 per year)


Are you passionate about disrupting a traditional industry? Do you strongly believe in the power of digital to transform the way healthcare is managed? If you do and you’re highly organised, enjoy managing client relationships and are happy to take ownership over large and small projects, Doctor Care Anywhere would like to hear from you!

We’re looking for a highly talented, eager and well organised Account Manager to work with our UK and International clients. In this role you will be responsible for managing projects and building relationships with existing and new partners based anywhere from London to Lagos.

You love to get stuff done; from brainstorming to execution. You naturally champion the customer – both our partners and the end users. You are keen on coming up with innovative and practical solutions to ensure optimal customer experience and business growth.

About the role

Key responsibilities

• Manage and own key international and UK accounts o Project manage the on-boarding of new clients from contract signing to go-live date, working with external and internal teams to ensure communications, branding, proposition and technical requirements are delivered on-time and within budget
• Support business development team in acquiring new clients and conversion of leads to sales o Support the creation and build of new client propositions
• Work and develop great relationships with clients o Manage CRM requirements for account management relationship communications

• Deliver monthly client performance reviews
• Continually assess client performance and work with clients to discover ways to further relationships and nurture business growth
• Keep up to date with market news and developments and the competition to continually suggest ways to add value to the service and disrupt the market
• Be the Subject Matter Expert (SME) for your clients and customers, to support business development, new product development briefings and operational improvements.

Performance metrics

• Time management and execution of new client on-boarding
• Client satisfaction, retention and growth of relationships 

• Registration rate and utilisation of service 

• Net promoter score and patient satisfaction

Minimum requirements

• 3-4 years of account management and/or product development and/or marketing experience 

• Proven track record in taking end-to-end responsibility for managing clients and/or projects 

• Excellent communication skills, both written and verbal 

• Willingness to roll up your sleeves and get things done 

• Strong project management skills 

• Strong ability to interact with a variety of teams and stakeholders (both internal and external) on different management levels 

• Highly focused on ROI 

• Proactive and “can do” attitude 

• A team player – willing to help others, and ask for help when needed 

• Keen to contribute to other areas of the business 

Desirable attributes

• Experienced in fast-paced working environments 

• Experience working with clients from around the world
• Experience in using CRM systems i.e. Sales Force or Microsoft Dynamics CRM 

• Experience in a service/ retail industry, specifically dealing directly with end-users/customers

About Doctor Care Anywhere 

Doctor Care Anywhere is a leading UK based digital healthcare company. Founded by doctors, Doctor Care Anywhere uses cutting-edge technology to provide patients with expert healthcare, enabling them to book and conduct video and phone appointments with UK-trained and registered GPs, access private prescriptions, specialist referrals and medical advice. Appointments are available from 8am until 10pm UK time, 365 days a year, with most patients being seen within hours of booking. The service is also available for members to use at home, work or when they are abroad on their computer or via our iOS and Android apps on a mobile device.

Working from our Farringdon Road (City/ Islington) office in vibrant Clerkenwell, you will be part of a fast-paced, supportive and rapidly growing team, reporting to the Senior Key Accounts Manager. 

Next steps

To apply, email your CV, plus cover letter.


Doctor Care Anywhere is an Equal Opportunities Employer
Successful applicants must pass a DBS (Disclosure and Barring Service) check
To all recruitment agencies/agents: Doctor Care Anywhere does not accept agency CVs except by prior agreement. Doctor Care Anywhere is not responsible for any fees related to unsolicited CVs

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Published at 05 Jan 2017
Expires on 05 Mar 2017