Business analyst

at SH:24 in London

(₤30000 - ₤33000 per year)

Location: Central London
Reporting to: Business Development Manager


About SH:24
SH:24 is an innovative online sexual health service, delivered in partnership with the NHS. The service provides people with free STI test kits, information and advice – 24 hours a day.


SH:24 makes it easier for people to get tested for common sexually transmitted infections (STIs): chlamydia, gonorrhoea, syphilis and HIV. The service is quick, discreet and completely confidential.


Developed in Lambeth and Southwark with Guy’s and St Thomas’ and King’s College London NHS trusts, we now work in close partnership with multiple NHS sexual health clinics in a range of geographical locations across the country.


Service users move seamlessly between the website and the clinic, with clinical excellence ensured through partnership with NHS specialist sexual health services.


The objective of SH:24 is to improve access to sexual health services while also realising efficiency savings through a more holistic, user centred service. The service is designed to be flexible around the needs of users, encouraging greater autonomy, both in making decisions about their care and in navigating their preferred route through services.


SH:24 was developed in Lambeth and Southwark in 2014 and launched in these two boroughs in early 2015. Since then it has grown from strength to strength and is now serving multiple regions across the UK. The organisation is continuing to grow and aims to make its service available as widely as possible.


The opportunity
SH:24 has a number of exciting new opportunities in the pipeline including the launch of a new portfolio of services and the roll-out of our services in new areas. We need an experienced Business Analyst to support us in the delivery of our current contracts and to help us win new business.


You will help SH:24 to nurture its existing customer relationships by providing accurate and timely analysis, reports and invoices. You will develop persuasive arguments using the SH:24 data set to help maximise the income available from current and new contracts.


Crucially, you will be responsible for managing the rich SH:24 data set – ensuring that all stakeholders have access to reports on a regular and ad-hoc basis. These will include (but not be limited to) invoicing, financial analysis and performance reporting.


Projects like SH:24 don’t come around too often. We think it represents an incredibly exciting and rewarding opportunity to deliver a system transformation in sexual health services.


We have the funds, track-record, the relationships, a dedicated board of directors and a growing team. We are looking for someone who shares our vision for a healthier Britain, with the drive, energy and tenacity to turn our plans for the future into reality.


Core responsibilities


  • To interpret and provide accurate and timely information to internal and external stakeholders in a format that is easily understood. This will involve the receipt of complex and sensitive information to analyse, interpret and present in an appropriate format
  • Plan, develop and coordinate the production of a suite of complex performance reports that meet the needs of SH:24, its customers and its commissioners
  • To analyse and interpret data and to turn these into itemised invoices for SH:24 regions
  • Work with SH:24 management team to optimise service design and delivery
  • To undertake ad-hoc data analysis as and when required in a timely and accurate way
  • Model the financial and social benefits prospective partners and customers could realise through working with SH:24
  • Represent and champion SH:24’s approach, offer and potential to prospective new partners and clients
  • Support the development of bid submissions
  • To support financial modelling based on demand/service throughput

Skills & competencies


  • A strong, proven background in analysing, interpreting and reporting on complex data sets
  • Ability to assimilate, use and communicate quantitative and qualitative information in a format that is easily understood by all audiences
  • Able to use excel (and/or other data analysis software) to a high standard
  • A high level of energy and enthusiasm and self-motivation to deliver results
  • A background in data/financial analysis
  • Experience of gathering and utilising data to build persuasive arguments
  • Proven ability to use data to influence key stakeholders
  • A high level of energy and enthusiasm and self-motivation to deliver results
  • Excellent negotiation skills
  • Flexibility and willingness to learn new skills
  • Experience of successfully working in fast paced environments.

To apply please send your cv and covering letter stating reasons for interest in the post as well as relevant experience via the workinstartups site


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Published at 06 Feb 2017
Expires on 06 Apr 2017