Client Relationship Manager

at HomeTouch in London

HomeTouch is the UK’s leading home care marketplace connecting people looking for home care to carers nearby. We are backed by high profile angels, BUPA, Passion Capital and the UK government and currently serve hundreds of customers across London and help deliver thousands of hours of care each week. Our goal is to solve a social need that touches up to 75% of families globally - how to find trusted, affordable care for their loved ones.

We are now recruiting for a Client Relationship Superstar to help contribute delivering an exceptional service to our clients.

Primary Role and Responsibilities:

Manage and protect the relationship between Hometouch and it’s clients
Maximise long term revenue opportunities by becoming a trusted advisor to our client’s
Compile key account information on current clients to help improve relationships, specifically focusing on customer retention and customer acquisition
Forecast and track key account metrics
Ensure the timely and successful delivery of solutions according to customer needs and objectives
Work closely with the folks involved in sales, marketing, and operations


2-3 years proven experience in client relationship management, customer services account management
KPI driven with the ability to analyse data to improve business relationships with clients
Solid experience with CRM software and MS office (MS excel)
Experience in delivering client focused solutions based on customer needs
Previous Healthcare experience a bonus including marketplace experience in a start- up environment preferred but not essential
Driven by achieving total client satisfaction


Competitive annual salary
Unlimited holiday (within reason)
Permanent, full-time role with immediate start (as soon as you’re available)
Work at our office in the heart of Clerkenwell together with other startups
Startup perks: benefit from a team entertainment budget, unlimited fruit, monthly networking lunches and weekly team drinks

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Published at 20 Mar 2017
Expires on 20 May 2017