Account Manager

at Guidebook Inc. in London

About Guidebook:
At Guidebook, we don’t think it should be expensive or difficult for organizations to connect with their audiences on their mobile devices.
More and more people are relying on their smartphones and tablets as the number one place they go to access information. Forward-thinking organizations have realized this, and are trying to make the transition, but it can be a daunting task to create an app from scratch.
Guidebook makes it simple and inexpensive to go mobile. Come join us in the challenge!

About the Job:
The Guidebook Team is seeking a proven leader to join as an Account Manager to drive pound for pound renewals and upsells within our customer base. This individual will work with a broad spectrum of customers to ensure a seamless renewal process, and identify opportunities for customers to extend their relationship with Guidebook.
Our team values collaboration, and the Account Manager will have the opportunity to help develop the renewals function by defining the role and responsibilities, and shaping key processes. This position requires the ability to sell the value of Guidebook, identify up-sell opportunities, negotiate, and effectively manage a portfolio of customers to limit pound for pound, and logo, churn.

- Own the renewals process for a portfolio of customers in collaboration with the Customer Success and Sales teams.
- Develop a foolproof success plan to ensure organisational adoptions and expansion of our product.
- Close renewal business on a quarterly basis, and develop and close new add-on sales - while meeting and exceeding your quota.
- Analyse usage metrics to understand how the customer is using Guidebook, including evaluating product adoption.
- Work with product management to translate business needs to product requirements and craft new solutions for customers.
- Identify and implement process improvements to scale the role.
- Share best practices to ensure your clients are maximising their subscription.
- Work to make the rest of your team better because they should be making you better too!
- Understand that agility within Guidebook, and for the client, will only help the success of both parties.
- Master Guidebook product and technology to provide superior customer support and service.

- You have 1+ years of account management and/or sales experience - preferably from a high tech company.
- You have experience developing strategies on assigned accounts to fully leverage technology solutions.
- You have led projects from conception to closure, and have experience leveraging internal resources to get things done.
- Capacity to thrive in both a collaborative, team environment - while also working independently with minimal supervision.
- Ability to equip yourself with a toolbox to champion our solutions for your clients.
- You know how to build trusted relationships with executive sponsors and end users.
- Extreme communication skills and attention to detail, and ability to manage time to deploy a wide range of projects.
- Experience with CRM and CS platforms.
- Enthusiasm and high energy while balancing confidence and professionalism.
- Confidence to perform informative and compelling virtual demos and in person meetings.

Other Characteristics of the Ideal Candidate
- Hands on problem solver, but also very coachable
- Self-motivated, independent worker
- High energy, team player
- Loves meritocracies
- Possesses a Zen-like calm
- Knows the answers… or at least knows the questions
- Entrepreneurial
- Competitive

- Unlimited vacation time!
- Stock options
- Travel to tradeshows in Europe
- Awesome company retreats, annual trips to California - previous trips have taken place at Lake Tahoe and Yosemite!
- Make your workstation yours: Desk customisation (fancy hydraulic standing desks; docks/stands; keyboards; whatever else you need to be productive)
- Fully stocked kitchens with every snack and drink your heart desires -- including free beer and coffee
- Free team lunches twice a week at local restaurants of our (sometimes hotly contested) choosing
- Comfortable lounge areas for work and play
- Office in Soho, London
- Monthly Gym membership stipend
- Fun group/team outings like movie nights, games, and BBQ's!

If you want to help our team do amazing things, then we want to hear from you! Please send us a cover letter and CV.

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Published at 28 Mar 2017
Expires on 28 May 2017