Operations Associate

at Brisqq in London

(₤22000 - ₤28000 per year)

Brisqq provides local logistics-as-a-service, enabling retailers to offer same day (or future date) deliveries and returns in 1-hour timeslots (chosen by the shopper). Our technology takes the pain out of delivery for retailers by connecting them with local, crowdsourced, freelancers, providing 100% visibility over deliveries (live tracking). Our state-of-the-art security features ensures ultimate peace of mind.
We have done 10’s of 000’s of deliveries to date in London and count some of the largest names in retail (across a wide variety of retail sub-sectors) as our customers.

The primary role of the Operations Associate is to directly work with retail partners (customer support) and freelance couriers (co-ordination and supply balancing) on a day-to-day basis providing support, fulfilling requests live, and ensuring the highest quality experience for our retail partners and their customers.

Your role will include:

  • Freelance courier supply management
  • Assisting with freelancer recruitment
  • Answer customer enquiries (phone and email support) in an efficient and timely manner to guarantee customer satisfaction with every enquiry
  • Supporting and providing input from the operations standpoint on commercial projects / trials
  • Optimizing operations through innovation and process development
  • Engaging with freelance couriers to understand issues and improve performance and satisfaction


  • Exceptional communication skills
  • Must love providing excellent customer service and going the extra mile
  • Exceptional organizational skills and attention to detail
  • Driven and confident personality, who can keep a cool head in a crisis
  • Entrepreneurial mindset and a willingness to get your hands dirty
  • Experience with Microsoft Office, especially Excel, and a keen eye for data
  • Degree or equivalent academic qualifications


  • Become one of the early employees of a fast-growing, exciting startup disrupting the logistics landscape

« Go back to category
Is this job ad fake? Report it!   
Published at 28 Aug 2017
Expires on 25 Oct 2017

Recent jobs at Brisqq