Technical Operations (see desc.)

at Parrish Blake in London

(₤20000 - ₤25000 per year)

A bit about who we are

We are a FinTech startup, formed in 2013, our primary goal is to deliver a new intelligent and easy-to-use application for the Investment Management industry. Our software is progressing rapidly, which necessitates us to look to expand our team.
We foster a friendly and open atmosphere in all we do, you’ll be joining a close knit team all working hard towards a common goal: building our platform. We’re currently at a crucial and exciting juncture, and we need smart, enthusiastic and hard-working people to help push us on further.

The Role

We are not a large software house, and as such traditional job titles don’t really fit. As a team we all have unique skills and competencies, but there can be a a lot of overlap across traditional roles, i find myself helping out with project management, testing, technical support, managing the client relationship, acting as Scrum Master, amongst other things and i have learnt a great deal, from starting out with no experience in the tech field a year or so ago, to now because of this. The right candidate would have the motivation to get stuck in, but below outlines the entry point for the successful candidate — technical support.
We are not only in full development towards releasing the new software platform to a live environment but we are also providing technical and user support to software already in use within Investment management houses. With this in mind, this is where the core need for a new team member stems. We need to spread the support costs, so the co-founders can leverage their value more effectively.

The core responsibilities from day one will therefore be:

Fielding support phone calls from our clients, and over time learning how to fix the most common problems from the co-founders and me.

Monitoring and triaging support requests received into our issue management system, again working closely with the co-founders and myself.

Provide assistance to testing process, manually testing software, picking up and understanding key investment management concepts and ideas along the way.

But we are a small company, so, as alluded to earlier, there are opportunities to not just support, but to help grow the frontiers of the business, the most proactive candidate will have the drive to want to learn about/ help improve:

Operational processes: we are always looking for ways of doing things better, whether that be a new tool, or a novel way of using an old one. We want to always use the best tool for the job, at that given time, so the ideal candidate would have a keen eye for inefficiency and a desire to see things done better.

Database Architecture/ SQL: an understanding of the database architecture and the ability to use a database querying language are by no means pre-requisites (I knew nothing about either when I joined), but fitting in with the wider theme of pro-activeness, a desire to pick up this new skill, and others, will fast see you expanding your responsibilities, contributing more to the team, and hopefully see you pick up a useful new skill.

Coding: we operate using the microsoft .NET stack, so use C#, an understanding of coding principles, at any level, is a bonus, but again not a pre-requisite.

Project/ Client Management: We operate using an Agile approach to Project Management, and that means maintaining a plan in Portfolio for Jira, organizing Sprint planning meetings and retrospectives, and also speccing out the epics and user stories needed to get the project done. NB: if half the words in that previous sentence didn’t make any sense to you, don’t worry, it’s all just software jargon, being organised and communicating effectively with the distributed development team, is more than half the battle, you can pick up the jargon later.

Design Process: We use photoshop with InVision for our design specs, but we’re pretty new to it, we’ll be striving to improve the next time we go through a design phase, so if you’ve mastered your core responsibilities you could help out with that too.
I hope that gives you some idea of the kind of organisation you’d be joining, we’re a young company, constantly learning and trying to do things better, that’s not to say you’ll be doing a new thing everyday, there will be some hard graft with your core responsibilities, but I can attest there is opportunity to grow in many directions, if you want to.

So what are we looking for

We are looking for the person, much more than the CV. Someone who is amiable, intelligent and driven, without much experience, makes for a much more attractive candidate, than someone who lacks those qualities, but has got the CV. Baring that in mind, please don’t be put off, if this is your first job in software, we will be looking for someone who is digitally literate, perhaps someone who took an online course in web design once, or someone who took a module in coding as part of their degree, but only because it shows a desire and independence to start to pick up the skills you’ll inevitably learn on the job.

Starting Salary: £20,000 — £25,000

The Team

London Office based:
You’ll work closely with me, Duncan and Ed. I’ll be showing the ropes when you join and organizing the interview process. So please get in contact (details below), if you’ve got any questions or are interested.
Ed Blake (co-founder)
Duncan Parrish (co-founder)
Will Bourchier (me)
Jas Puar (IT networking and infrastructure)

Distributed development team

(who we are in constant contact with, using tech like: Slack, Zoom, TeamViewer, Invision, Jira, Trello).
Gareth Repton
Gavin Draper
Martin Long
Oz Basey
Stephen Ridgway

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Published at 21 Apr 2017
Expires on 21 Jun 2017