Customer Success Manager

at MyBuilder in London

MyBuilder.com helps homeowners find reliable tradesmen through the power of online reviews. We’re a market leader in the UK and are part of IAC, a well known New York based internet group (Tripadvisor, Vimeo, Match.com, Tinder, HomeAdvisor, etc.). MyBuilder operates throughout the UK and our head office is located in Clerkenwell, Central London.

What the role involves

The Trade Success team help great tradespeople adopt and use MyBuilder to meet and exceed their business goals. We proudly believe in the service we provide, promoting long-term usage with a keen focus on customer retention.

Your job will be to support and guide our trade users over the phone and by email. You will cultivate relationships, overcome objections and offer friendly, helpful advice at every turn. At times, it will be challenging, but the right person will always end the toughest of days with a smile on their face.

In a typical day you might:

Offer tailored advice to a new builder who has yet to win his first job.
Troubleshoot an iOS related issue over the phone with a plasterer.
Support a successful bricklayer who just received his first negative review.
Contact a kitchen fitter who has stopped using the service, to get them active again.
Explain the benefits of our no-refund policy to a frustrated decorator.
Offer encouragement and guidance to a roofer who is going through a rough patch.
You would be joining us at an exciting time in our growth and the successful applicant will have the opportunity to help shape the future direction of the team.

The right person

We are looking for an exceptional customer success manager who is driven by a desire to make a real difference to the lives of our tradespeople. The ideal candidate will understand the importance of fantastic customer service. Our trade members can be uncompromising at times, so you must be confident, assertive and unflappable.

We like people who volunteer without being asked, have a go at something they’ve never done before and who remain positive in the face of adversity. You need to be calm under pressure with a fun, easy-going personality. We value individuality, enthusiasm and a good sense of humour. Robots need not apply.

Our ideal person will also have:

2+ years experience in a customer relations role.
Exceptional verbal and written communication skills.
Excellent listening skills; understanding and compassionate.
A natural ability to influence people.
A creative approach to problem solving.
An aptitude for technology and the ability to learn new systems with ease.

Why you’ll like working at MyBuilder

We’ll set you up with a shiny new Mac and a spacious workspace at our lovely office located in Clerkenwell. You’ll enjoy excellent coffee, great food and lively banter. Most importantly, you’ll be in great company, surrounded by a top-flight team on a mission to make the world a better place, one project at a time. Well also add:

Competitive salary
Company pension
Cycle to work scheme
Fresh food and exotic drinks
Foosball, darts, ping-pong & guitars

How to apply

Send your CV tell us why this is the role for you. No copy and paste cover letters please, they make us sad.

The interview process will involve a short phone call, two practical exercises (to complete from home) and two interviews at our Office in Clerkenwell, EC1

« Go back to category
Is this job ad fake? Report it!   
Published at 23 Aug 2017
Expires on 02 Jul 2018


Recent jobs at MyBuilder