Front of House/Community Associate

at Never Ever Limited in London

(₤24000 per year)

Goals and Objectives

Illustrate Rise core values and strive to achieve our mission
Support the Community Management team to achieve the following:
o Create a welcoming and collaborative community environment amongst our members through events and building relationships between members

o Ensure that your building is fully operational and processes are running smoothly o Drive growth and promotion of Rise-provided service offerings o Take direction from the GM to support the Community Team as necessary

Duties and Responsibilities Greeting /Point of Contact

Be the first and last point of contact for your building
Cover the front desk during business hours
Greet and check-in member guests
Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
Manage Member check-ins
Prepare and distribute promotional materials to guests/potential members
Answer “walk-up” member and guest questions or refer enquirer to additional resources
Membership Management

Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
Solve member-related issues to ensure a cohesive community
Events and Community Management

Make posters for events
Assist with set-up and breakdown of events, including ordering food and beverages
Prepare newsletter
Building Operations and Management

Assist with move-ins and move-outs; prepare and distribute member welcome gifts
Assist with building operations and maintenance to ensure highest level of member experience
o Fielding and assigning requests submitted

o Manage keycard activations where applicable

o Ensuring the building is clean and well kept

o Ordering consumables

Mail and Package responsibilities as needed
Identify issues for escalation to GM and document accordingly
Experience and Requirements

Customer service and/or sales experience a plus
Must have strong verbal and written communication skills
Exceptional organisational and multitasking skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and

Passion for entrepreneurial communities
Passion and understanding for Rise’s mission and values
Proficient in basic computer skills *

About Rise

Rise is a community of the world’s best and brightest thinkers and doers, start-ups and experts, working together to create the future of digital transformation and financial services. Providing meeting and event space on top of innovative programmes.

With seven global sites are a place for you to share, inspire and create; London, New York, Manchester, Cape Town, Tel Aviv, Mumbai & Vilnius.

Sponsored by Barclays, Rise is at the forefront of the current wave of transformation disrupting and reinvigorating the world of finance, led by new entrepreneurial individuals.

Through the global network, they deliver numerous programmes that facilitate engagement between Barclays, a trusted financial institution for over 300 years, and new technologically-minded start-ups and digital transformers, determined to solve existing problems and tackle new obstacles together.

Rise has three main areas

Events – Offering free venue hire for FinTech and Innovation events with world class technology.

Accelerator – An intensive 13-week programme designed to fast-track the next generation of innovative FinTech

Co creating space – Rise is a community of the world’s brightest thinkers and doers, working together to create the future of financial technology

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Published at 12 Sep 2017
Expires on 15 Dec 2017

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