Compliance Operations Analyst

at GoCardless in London

GoCardless is growing fast. We’ve built a world-class product that simplifies Direct Debit and opens it up to small and medium-sized businesses across the UK and beyond, and we have recently extended our offering to multinational companies like the Guardian, TripAdvisor and Box.

Thousands of businesses in the UK already rely on us to handle their payments, and hundreds more join us every week. About a third of these never previously had access to Direct Debit, so we are transforming the way they do business.


Every day you’ll be working as part of a small, close knit team, to make sure GoCardless is compliant with our regulatory requirements. You’ll drive process improvements but are also happy to help with day to day tasks.

A typical day will include:

  • Working with the Deputy MLRO and members of the team to drive process improvements
  • Putting processes in place that can scale with our international expansion
  • Dealing with internal and external stakeholder escalations
  • Reporting on team performance and proposing ways to make this better
  • Managing a relationship with one of our third party suppliers
  • Building and maintaining excellent relationships across the business
  • Helping to develop other team members skill sets

What we’re looking for:

  • You have pervious experience of developing and scaling new processes
  • You love to make processes more efficient
  • You’re data driven
  • You have an understanding of the regulatory framework, particularly around client due-diligence requirements
  • You thrive in small teams and love collaborating
  • You don’t mind with day to day tasks
  • You have heaps of initiative, enthusiasm, and patience
  • You love teaching others

Bonus points:

  • SQL experience
  • You have previous experience with Zendesk or would love to learn
  • Previous experience managing third party suppliers

Our team come from a variety of backgrounds and we welcome diversity – if you’re unsure, please apply.

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Published at 20 Sep 2017
Expires on 20 Nov 2017

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