Operations Intern

at GuestReady in Manchester

We are GuestReady, a global short-term and vacation-rental management company! We provide professional services to real estate investors, hosts, as well as guests. Featured in TechCrunch (http://tcrn.ch/2b9gFNa), our mission is to take the hassle out of short-term rentals. Any operations that are related to turning over guests and optimise listings to incur a maximum yield for the host are handled by us.
This internship is a part customer service/ part operations role which will suit someone wanting to get some experience at a fast paced startup.

Responsibilities (non-concluding):

Assisting The Head of Operations with running the day to day operations
Scheduling laundry and cleaning services and making sure everything runs on time
Coordinating cleaning staff/ contractors and meet and greeters all over London
Meeting guests and checking them into homes
Dealing with guest communications before, during and after stay and dealing with any issues in the home
Arranging and supervising maintenance staff and finding cost effective solutions to complex problems

Requirements for the role:

We are a startup so we need someone who is confident and isn’t afraid of getting stuck in. We are still developing our processes and so there is plenty of room for new ideas
Needs to be a good problem solver with lots of common sense
Confident and personable, service is a big part of our business so we need someone that loves to give great customer service.
Multitasker, organized and able to manage time efficiently
Detail oriented, strong focus on quality
We are a 24/7 business so the person needs to have no qualms about working on a 7 day roster and shift work.
Interest in startups and the sharing economy is a big plus


Work with multicultural and multiracial team members
Fun & casual working atmosphere with international mindset
A team of experienced entrepreneurs who have successfully built companies before
A dynamic work environment with flat hierarchies and space for your own ideas

This is a paid Internship.

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Published at 26 Sep 2017
Expires on 26 Nov 2017