Senior Communications Manager

at Nextdoor in London is a rapidly growing social network based in San Francisco and backed by Silicon Valley’s leading investors. Our mission is to bring back a sense of community to the neighbourhood, one of the most important communities in each of our lives.
Through our site neighbours can share information and recommendations with each other in a private setting. Our platform also allows government agencies and emergency response departments to communicate directly with residents when urgent crime and safety issues arise. Over 75% of all neighbourhoods in the United States already use Nextdoor to communicate about important local issues.
We are seeking a PR expert to join our team as our Communications Manager in the UK. This role will be based in London, and will report directly to our Country Manager.

The Senior Communications Manager will lead strategic and day-to-day responsibilities for various internal and external communications activities at Nextdoor. In this role, the Senior Communications Manager will enhance and protect the reputation of Nextdoor, including driving awareness of current features and product use cases. This role has a heavy emphasis on working with tech & business journalists, therefore having existing relationships with media is critical.


Play a leading role in managing the planning, development, implementation and execution of the public relations and communications programs
Serve as a media liaison for Nextdoor and lead or assist on the development of news announcements, written statements, media/customer talking points and Q&As for product and service offerings, topical and ongoing PR campaigns, partnerships, etc.
Coordinate public relations support for various special events and conferences.
Work directly with engineering and product teams to amplify product launches.
Provide PR guidance and recommendations to Nextdoor executives, peers and partners.
Respond to and mitigate negative press; act as direct company spokesperson as needed.
Collaborate with larger communications team on product launch/corporate communications strategy.
Work closely with the other members of the communications team to elevate Nextdoor success for national and local media.

Professional with 5+ years communications/PR experience
Held roles with an in-house tech company setting and/or an agency setting (both preferred)
University degree in journalism, communications or equivalent (preferred)
Experience with and passion for growing and promoting tech brands with a deep understanding of the tech industry landscape
Significant experience with local and hyperlocal media placements preferred
Skilled at planning, prioritizing and executing in a fast-paced environment with keen attention to detail
Analytical problem-solver with exceptional written and oral communications skills
Deep knowledge and existing relationships with business and tech media
Proven track record of developing and pitching stories to consumer, business and trade media with strong placement track record.
Previous experience working on consumer Internet-related subject matter and utilizing user experiences to generate press results
Crisis communications experience
Ability to think and communicate strategically with larger communications team
Willingness to partner with Country Manager to execute marketing and customer acquisition campaigns
Team player with a roll-up-your-sleeves attitude

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Published at 06 Oct 2017
Expires on 06 Dec 2017