Logistics Coordinator

at Gousto in London

About Us

A well-funded independent company, with ambitious plans to expand, Gousto is looking for a dedicated Logistics Coordinator to join our team. There’s never been a better time to join us, so if you enjoy working alongside smart thinkers with extraordinary drive, passion and talent, then apply now!

Recipe box company, Gousto, is one of the most dynamic and fast-growing start-ups in the UK. On a mission to help families enjoy good food, we believe home cooking is important, so we’ve made it simple. We take the hassle out of planning, shopping and cooking, by delivering weekly meals with the ingredients and recipes ready to cook, so there’s no more ‘what’s for dinner’ panic.

The role

Our Logistics team is looking for a driven individual to actively manage the day to day courier operations at Gousto. You will use live reporting tools and build key relationships to maximise delivery performance, as well as taking on responsibility for internal and external reporting, producing statistics and graphics to illustrate performance trajectory and key areas for improvement.

The goal of our logistics department is to provide best-in-class service by having the highest OTIF (On Time in Full) percentage, coupled with the widest range of delivery options for our customers.
This is a role where you will make a tangible difference to Gousto, working alongside our experienced Logistics team to grow your Operations knowledge.


We expect the right candidate to be able to take on the responsibilities of this role, while continually looking for ways to implement change and improve processes. You will be constantly challenging the norms and looking for opportunities to drive the department forward, so having natural drive is essential.

You will be involved in the following areas: * Monitor and manage day to day delivery performance * Compile and present weekly reports to internal and external stakeholders * Manage courier invoices and compensation claims * Ensure smooth booking process for delivery labels * Troubleshooting operational issues * Support the customer care team as the point of contact for delivery escalations * Regular contact both by phone and face to face with delivery partners * Manage trunking and pallet intake schedules * Assist with delivery expansion projects


We’re looking for someone who is a forward thinker and full of fresh and innovative ideas; someone who wants responsibility, takes ownership and pushes for improvements.

To be considered for this role you will need to: * Be degree educated or equivalent * Excel competent (intermediate level – vlookups/pivots etc should be a doddle for you) * Process driven with exceptional attention to detail

Ideally you will also have: * Have a minimum of one year’s operational experience * An interest in the food industry – particularly distribution * Experience in managing supplier relationships * Worked in a high growth start-up * A keen interest in final mile delivery innovations

Benefits * 22 days of holiday (plus bank holidays) increasing by a day each year up to 25 * Refreshments, ice cream and fruit provided every single day * Friday evening drinks * As many new recipes to test cook as you can manage * 50% staff discount on Gousto boxes and 30% for your family and friends * Free Gousto jacket * Free gym membership after 6 months * Childcare vouchers * Cycle to work scheme * Regular all-company socials * Quarterly team socials

Equal opportunity

We are dedicated to equal opportunities in all areas of Gousto. We employ over 20 nationalities and believe it’s fundamental to represent both genders in all functions and levels. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of age, disability, gender, pregnancy and maternity, marital status, race, religion or sexual orientation.

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Published at 20 Dec 2017
Expires on 20 Feb 2018

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