Customer Experience Team Leader- Outbound
at Tails.com in Richmond
We turned dog food upside-down.
But we didn’t stop there.
Customer service, reinvented
We’re tails.com – experts in keeping dogs happy and healthy. We do that by creating the perfect tails.com recipe for each and every dog, asking owners a few simple questions – and then delivering straight to the door.
It’s radical stuff. Join, and you’ll be right at the heart of a business that’s not just changing the world of pet food – but customer experience too.
A tasty recipe
Listening closely. Solving customer problems. And putting expert knowledge to good use. Those are the secrets to getting it right every time – hearing what each customer has to say, then working out how we’ll make them utterly delighted.
That’s not exaggerating. Our whole business is built around phenomenal service – and this role is essential to that – putting you right at the heart of one of the most successful start-ups around.
What the job involves…
-Exploring the best ways to proactively approach our customers – you’ll come up with ideas, recommend channels and make the campaigns happen
-Working with different teams to track, test and analyse outbound campaigns results – you’ll adjust our approach based on the results, working nimbly and flexibly to get things right for our customers every time
-Develop our tools – you’ll work with the team to make sure they have all the tools they need to support them in approaching customers proactively
-Build our Customer Experience team – you’ll help recruit Customer Experience Specialists, manage and develop the team, providing continuous feedback, development opportunities and motivation
-And ultimately you’ll help improve our customer loyalty by developing an even better tails.com experience
You should apply if…
-You understand customers and are passionate about improving their experience
-You love speaking to customers and you’ve worked in a customer centric role before
-You have previous commercial experience, plus you’re analytical and have a bucket load of ideas (and you’re good at making them happen)
-You love working in fast paced, start-up environments
-You have a contagious enthusiasm and can motivate the people around you
On top of all this, you’ll share the same ambition and entrepreneurial spark that makes tails.com a brilliant place to work. (Breakfast, great coffee and the dog-friendly office in Richmond help too).
Based on experience, plus stock options.