Customer Experience Team Leader- Outbound

at Tails.com in Richmond

We turned dog food upside-down.


But we didn’t stop there.



Customer service, reinvented


We’re tails.com – experts in keeping dogs happy and healthy. We do that by creating the perfect tails.com recipe for each and every dog, asking owners a few simple questions – and then delivering straight to the door.


It’s radical stuff. Join, and you’ll be right at the heart of a business that’s not just changing the world of pet food – but customer experience too.



A tasty recipe


Listening closely. Solving customer problems. And putting expert knowledge to good use. Those are the secrets to getting it right every time – hearing what each customer has to say, then working out how we’ll make them utterly delighted.


That’s not exaggerating. Our whole business is built around phenomenal service – and this role is essential to that – putting you right at the heart of one of the most successful start-ups around.



What the job involves…


-Exploring the best ways to proactively approach our customers – you’ll come up with ideas, recommend channels and make the campaigns happen


-Working with different teams to track, test and analyse outbound campaigns results – you’ll adjust our approach based on the results, working nimbly and flexibly to get things right for our customers every time


-Develop our tools – you’ll work with the team to make sure they have all the tools they need to support them in approaching customers proactively


-Build our Customer Experience team – you’ll help recruit Customer Experience Specialists, manage and develop the team, providing continuous feedback, development opportunities and motivation


-And ultimately you’ll help improve our customer loyalty by developing an even better tails.com experience



You should apply if…


-You understand customers and are passionate about improving their experience


-You love speaking to customers and you’ve worked in a customer centric role before


-You have previous commercial experience, plus you’re analytical and have a bucket load of ideas (and you’re good at making them happen)


-You love working in fast paced, start-up environments


-You have a contagious enthusiasm and can motivate the people around you


On top of all this, you’ll share the same ambition and entrepreneurial spark that makes tails.com a brilliant place to work. (Breakfast, great coffee and the dog-friendly office in Richmond help too).



Salary level


Based on experience, plus stock options.


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Published at 22 Dec 2017
Expires on 22 Feb 2018