Head Of Operations
at Runway East in London
(₤40000 - ₤60000 per year)
The Job: Elevator Pitch
We help high-growth startups thrive and succeed. We do that by offering exceptional workspace, community and opportunities to over 100 London businesses (with an average of £900K investment each). Our three London spaces, based in Shoreditch and Moorgate, are unique, and so are the outstanding businesses within them: from fintech to foodtech.
Today we seek a brilliant Head Of Operations to oversee all our operations, increase efficiency, provide great customer service and keep all our moving parts moving. We’ve grown from 200 to 1200 members in the last 12 months with more opportunities on the horizon, and we need someone ambitious, organised, smart and detail-orientated to help us take full advantage of the excitement ahead.
It’s an exhilarating time for us, and we are offering a unique opportunity to join us as a senior executive in a high-growth, multi-million turnover business.
The Job: The Skills
Our Head Of Operations will take over and grow our extensive and exciting operations. For starters they’ll be keeping our three London sites running, managing a talented, varied team and being at the forefront of the growth we have planned in the coming year – but it doesn’t end there. They’ll also be at the forefront of our expansion plans as we launch new locations in London and the UK, driving extensive and sustainable growth at the head of a smart, lean team that acts quickly.
We need someone who thrives on operational excellence – who can lead a team, run complex budgets and has extensive experience with top-quality customer service. Experience in a fast-paced environment with high levels of transparency and growth are key, as well as a proven track record with customer satisfaction, people management and commercial results.
What you’ll be doing
You’ll be at the for front of our day to day operations for all three of our exceptional London sites. This means fantastic customer service, keeping our NPS high and plenty of proven experience in keeping complicated systems running smoothly.
*Leading from the front
You’ll feel confident in leading a varied team with our values at the fore – transparency, fairness, exemplary customer service and a passion for growing fantastic businesses. You’ll feel comfortable being accountable for all aspects of our sites: partner relationships, controlling finance and ensuring your team and our customers are motivated and happy.
*Helping us grow
We have a lot of exciting plans in the mix for next year, and we need someone at the head of operations who is ready to not only keep our existing sites running and an eye on our budgets, but also roll out scalable operations procedures and frameworks solutions in every new site we launch
Who You Are
Customer service expert
We need someone with a proven track record in exceptional customer service – who will stop at nothing to deliver an amazing experience to all our clients and partners. You’ll also be comfortable training a team to deliver these experiences, as well as keeping on top of the day to day action required to keep it all running smoothly.
Heavy-duty operations experience
We have a lot of moving parts – from constructing new spaces to events, from hospitality to business growth, and we need someone who can take it all in their stride. Diligent, detail-orientated and able to make it all look easy, we need someone who thrives on leading on a lot of different activity.
Data-orientated and commercially aware
We want someone who can take what we’re doing and improve it, based on hard data, our business goals and clear thinking. Someone who has experience of complex business operations, and proven experience on scaling growth, profit and efficiency.
Up for the challenge? We look forward to hearing from you.
Still reading? Hey great! So, Runway East provides a springboard for entrepreneurs: a working space, a supportive team, years of experience. We help nurture new ideas into new businesses, and we love doing it.
These are our values, if you share them, let’s talk.
Clients First. Our job is to get our fantastic startups where they want to be. At the end of the day, their success is our success.
We’re Open. We’re honest, encouraging and hungry to learn. Every mistake we make is a chance to make what we do better.
We Give a Damn. We care fiercely about the projects and people we work with. We thrive on challenges, on excitement and on Getting Shit Done.
We’re Entrepreneurs. To us, entrepreneurial means taking the initiative. We’re a group of people driven by creativity, by the ability to spot opportunities, solutions and new ideas – and by the excitement of trying to get those ideas off the ground.
Besides working with the greatest people in the world? Well…
- 31 days holiday a year including bank holidays – Company Share Option Scheme – A Macbook (or computer of your choice) – Weekly lunches, Friday drinks and regular team nights out – Private healthcare with free health checkups – Half price gym membership, weekly free cinema tickets &amp; Starbucks drinks, discount BA flights as well a whole host of other perks
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