Researcher Support & Consultancy

at Prolific in Oxford

The company:

Prolific ( brings people together to power the world’s research. It is the
first scientific, highly scalable, ethical participant recruitment platform for researchers
around the world. Quantitative and qualitative researchers, data scientists, and
entrepreneurs all need valid and reliable data sources to make predictions about
human behaviour, social change, and global developments. Thanks to our online
platform, researchers collect responses fast and participants earn cash rewards for
themselves or for charity. It takes 5 minutes to start data collection, there's no
middleman, and the product easily integrates with any survey software. In a world of
unreliable results, Prolific makes data trustworthy and connects the public with

The role:

In this role you will support and liaise with customers of Prolific, with a focus on the
researcher side of the platform.

You will help researchers plan and set up their studies (for example, surveys,
experiments) on Prolific’s platform, and provide advice about how best to make the
most of our services. You’ll be the first point of contact for many potential customers
and will take advantage of opportunities to help market and grow the platform in the
researcher community.

You’ll be there to make sure everything runs smoothly, all necessary admin is taken
care of, and if issues occur, you’ll help resolve them. You’ll sometimes pitch in with
Participant support, to help give you a broad understanding of the platform.
You will have an opportunity to learn about the startup ecosystem, about the lean
startup approach, and about user acquisition techniques and growth strategies. More
broadly, you will get the chance to learn about business and product development, data
science, and diverse research areas in the social and natural sciences.
This is your chance to get involved in a fast-moving startup where you’ll have huge
influence over the trajectory of the product. Since it’s a startup, you’ll have the
opportunity to suggest how you can best add value, and make any recommendations
about improving the processes and product. We're a fast-growing company and we
want to help you grow with us.

• Manage day-to-day support of Researcher customers via our online tools
• Escalate any issues to the right place•
•Occasionally participate in Participant support
•Have input into team discussions about how best to improve the product, and reflect the concerns of customers
•Pro-actively make improvements to processes and resources for supporting
•Be mindful of the company’s KPIs and goals


• Experience in or knowledge of the research sector (ideally academia, market
research, polling, and/or data science)
• Patience and a willingness to understand the underlying system so you know
what questions to ask
• Excellent verbal and written communication skills
• Positive and proactive attitude; you’re confident, but want to be challenged
• You care about quality, but you know how to be effective and efficient
• You’re empathetic, a great perspective taker, and have great interpersonal
• You’re excited about becoming part of an early-stage & fast-growing startup
• Comfortable running queries on a database, and looking at monitoring tools to
identify on-going issues
• Experience logging bug reports and with issue tracking software
• You have relevant or complementary technical skills (e.g., knowledge of
programming languages such as Python, knowledge of Git/Github, experience
in SEO)
• You’ve read our blog ( so you know what
kind of company we are, how we think, what we value


• Salary: £26,000-32,000, negotiable based on experience and qualifications,
• Pension (employer contribution 1% of base salary; rising to 3% from 04/2018)
• Flexible working: Work equipment of your choice, you can work flexibly from
home or from our coworking space, flexible hours
• 25 days holiday per year, plus bank holidays
• Flexible budget for any books and/or educational material
• Personal growth opportunities (e.g., learn about the startup ecosystem,
mentoring from executive team, learn about psychological science and research
• Open, transparent, and inclusive culture
• Self-made cider and home-baked cookies

You’ll be joining an enthusiastic team of six based in Oxford, UK (although two of us
work remotely, in Glasgow and Newcastle). If you’re interested in this role, please send
your CV and Cover letter (with email subject: Researcher Support & Consultancy at

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Published at 04 Jan 2018
Expires on 04 Mar 2018