Customer Support Executive

at BIZZBY in London

Who are BIZZBY?

Based in Shoreditch, London, BIZZBY is the UK's top connected home services company, offering over 50 home services carried out by trusted, experienced and insured professionals across the UK.

We’re expanding via partnerships with major retailers, insurance companies, energy providers and estate agents by providing them with elegant white-label solutions and access to a strong supply base.

At BIZZBY we love to hustle and getting stuff done with a lean and efficient team.

Role and Duties:

We are currently seeking an enthusiastic and quick thinking Customer Support Executive to help manage all aspects of customer interaction with a focus on weekend coverage. Working with our outsourced contact centre in the Philippines, your main focus will be monitoring and resolving escalated customer complaints and disputes. You will be supported by (and be reporting into) our Customer Operations Manager.
You will contribute greatly to this area of the business, and accordingly, your responsibilities will include:
Taking ownership and dealing with delicate, high priority issues (mainly) associated with our B2B partner accounts, with an aim of offering first contact resolution to the issues raised
Mediating resolutions between customers and suppliers to ensure a fair outcome for both parties
Managing our communication with customers via social media
Monitoring jobs on our CRM tool to oversee the smooth fulfillment, commencement and completion of jobs, ensuring all services are completed on time and to a high standard
Helping evolve current processes and procedures by highlighting areas for improvement and help in implementation of new processes related to common issues encountered

Hours of Work
This role is a full-time position working on weekend coverage – you will get 1 weekend off a month. On weeks when you work on the weekend, you will work 4 days a week, on weeks when you are not doing weekend coverage you will be working 5 days a week Mon to Fri. Mon to Fri hours of work are 9am to 6pm, Saturday 8am to 5pm and Sunday 9am to 5pm.

Location
You will be located at our office in Shoreditch. However as this role involves weekend work, you have the flexibility to work from home on these days.

Start Date
ASAP

Benefits

Competitive salary
Mac stuff
FREE gym membership
FREE breakfast and snacks
Cool office in the heart of Shoreditch
Fun social culture

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Published at 04 Jan 2018
Expires on 04 Mar 2018