Senior UX Researcher

at Patsnap in London

About Patsnap
PatSnap (backed by Sequoia) is the world's leading Intellectual Property Analytics and Management platform that empowers senior business leaders to accelerate growth through Innovation and R&D. IP and patent strategy is now a major board level priority – our product solves a real and growing problem globally. Our differentiation is the reason behind the company’s exponential growth.

Our market is limitless because patent strategy is relevant to all businesses ranging from NASA to PepsiCo.

PatSnap now employs over 900 people worldwide with offices in London, China, Singapore, and Los Angeles, and is doubling year-on-year.

Patsnap's design approach
User-centricity -- Design starts with research, not mockups.
The Double Diamond -- Problem before solution. Expand and narrow.
Collaborative design -- Design solutions come from everyone.

Overview of the role
Pioneer a global research program that will tap into extraordinary R&D businesses ranging from NASA to PepsiCo.
Be the driving force of user research by identifying research needs on the teams, planning, defining, conducting and reporting findings of all conducted research.
Manage a program of research ranging from formative to evaluative, from ethnography to experimentation and be the catalyst of a hybrid research approach covering qualitative and quantitative insights.
Develop methodologies and practices that can be implemented by UX researchers in London and China, whilst also developing a self service model for our product managers, designers and engineers who should be empowered to conduct user research themselves.
Work closely with data to synthesise both the quantitative data with the qualitative data to form strong hypothesis for design, research and engineering.
Synthesise user data and research into usable and actionable artifacts, working with designers/product-managers/engineers to ensure that user data and research findings are incorporated into design and implementation.
Minimum qualifications:
5+ years experience in UX research or related field, ideally with 3+ years of experience in applied product research.
You have delivered countless research insights which have driven product roadmaps and daily design decisions and can show your impact in many mature products.
Confident communication skills that empower you to present to stakeholders and translate complex methodologies and findings into actionable insights.
Expert understanding of user research methodologies, their benefits, costs, time frames and suitability to stages of development including; product focused lab studies, usability evaluation, contextual inquiry, surveys, interviews, focus groups and rapid ethnography.
Experience conducting international, cross-cultural and multilingual research.
Preferred qualifications:
MS/PhD in human-computer interaction, anthropology, sociology, communication, market research, information science, or a related field.
Experience running research for B2B, enterprise or SaaS products.
Previous collaborations with remote/international/China teams.
Experience mentoring and leading other UX researchers whilst they run their own research for product teams.
What we offer
The opportunity and autonomy to reinvent, and change the course of a successful, matured product. To shape PatSnap's future, and the future of how R&D is done — a space that, ironically, hasn't seen much innovation.

PatSnap's mission is to help companies accelerate innovation. We serve R&D teams that work on everything from sending us to Mars, discovering life-saving drugs, thrilling us with F1 cars, and sustaining us with preserved foods.

Besides being one of the fastest-growing SaaS companies (backed by Sequoia, Summit Partners, and Xiaomi’s founder), we're particularly proud of our multi-cultural, East-meets-West DNA.

We're about diversity. We're also about providing opportunities for do-ers and learners, whilst at the same time, making sure we listen to the been-there-done-that's.

We hold our values strongly:-

Integrity without compromise
Self-learning & practitioner mindset
Dare to dream big and make mistakes
Teamwork and sharing
Radical candor with courage
Our application and interview process
If you wish to apply, please share examples of your work as PDFs or online case studies. We’re interested in the areas you lead and those you participate in, as you explore, iterate and present your craft and associated materials. For example; process outlines, research, sketches, concepts, and other artefacts relevant to your research and its impact on pro

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Published at 17 Jan 2018
Expires on 17 Mar 2018

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