Customer Success Manager

at Land Insight in London

We’re a startup based in Old Street, London. There are nineteen people working here, up from 5 people this time last year and now we’re really going to put our foot on the gas.

Business

We might have a fairly small team, but each one of us packs a punch and collectively we have the background, skills and experience to take on a challenge of epic proportions: the ‘Housing Crisis’.

We believe that by using technology to crack open the land market like a prize winning lobster, we’re in the process of making a big business that will uncover the places on which more houses can be built by a wider range of people. This vision is backed by the same investors behind Love Film, TransferWise, Zoopla, Shazaam and Property Partner. Real issues, real tech, underpinned by a real economic opportunity.

Our product radically overhauls the work patterns of our users, but they often need support to optimise it's potential. We have an increasing number of users and their success is front and centre of our company. We need support from Customer Success Managers to aid our customers get the most from our product. There are many ways to do this and the team will grow significantly in the coming year.

About us

We hold it in high importance to build a team so have worked hard on our culture which has enabled us to achieve above and beyond expectations. We built this culture on openness, empowerment and “home” - what we're all about. We even have a living room in our office.

In working for us you’ll be in constant contact with the company founders, so you’ll be in an environment where you can learn about the conception and running of a startup company that is scaling up. More so, you’ll be invited into the vision. Goalposts move all the time, we need help from other bright people that can build on the firm foundations we’ve put in place. Adopt our (proverbial) child, and help to mould and grow it. In return, we’ll stretch you and give you the space to thrive.

It is important for our employees to be people we want to spend a lot of time sitting next to and therefore we’ve often found ourselves parting company to hit the last tube when work turned into dinner or a beer. London is a great city, your work should not stifle your enjoyment of this. It should be part of what makes your life here good.

In a nutshell

Competitive Salary + equity
Flexible working hours
We invest in company health: gym membership, fresh fruit, posture enhancing equipment, bike to work scheme, company active challenges
We're the fastest growing property technology company and you get karma points for helping solve the housing crisis

Why you want to work for us

Be excited to help us grow a small company
You want to learn and adapt to the challenges startups have
You have good understanding of customer journeys and how they need support at each stage
You can be hands on and strategic in helping us grow the department
Please get in touch. We do not accept applications via recruiters.

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Published at 22 Jan 2018
Expires on 22 Mar 2018