Acquisition Operations Intern

at Third Space Learning in London

(₤1980 per month)

ABOUT US
We are a team of technologists, educators and entrepreneurs who are helping to transform an education system in which too many children still fall through the gaps.
We do this by building intelligent technology to recruit, train and qualify a global community of academic talent, making effective one-to-one learning more accessible than ever before.
Our innovation is built on challenging the problem of teacher supply by unlocking human potential around the world. 70% of the world’s university graduates are located in emerging markets, a huge pool of talent. Our model provides a platform to train and develop this talent, connecting it to children around the world for one-to-one support.
The company was founded in 2013 and is based in Aldgate. We’re currently a team of 40 in London and over 300 across India and Sri Lanka.
Our opportunity is global and our ambition is to be teaching hundreds of thousands of pupils across the world in the next few years. Our starting point has been transforming maths education in primary schools across the UK…


THE ROLE
Schools join us throughout the year but summer is one of our busiest times with many schools looking ahead to the following year and looking to us to help them transform maths in their primary school.
In order to showcase what we do, and how we do it, we offer prospective schools a free session with us. Your role will be to lead on arranging and monitoring these sessions to give schools the best first experience of working with us, offering real-time customer support over the phone. You’ll also speak to schools who are looking to join us, tell them about Third Space and follow up their booking for next year.
If you enjoy yourself and perform well, there is definitely scope for a permanent role within our fast growing company.


RESPONSIBILITIES INCLUDE
Running trials
Ensuring schools who are trialling us have a great experience
Maintaining and dispatching necessary equipment to schools
Troubleshoot any technical problems that occur by speaking to the teacher in the room to help them solve the issue.
Liaising between our schools and our international tutors centres


WE’RE LOOKING FOR:
Someone who genuinely enjoys providing customer service and feels comfortable working with computers – someone whose friends come to them for help to connect to the wireless when the laptop won’t seem to cooperate. A clear and confident manner on the phone is critical, especially to navigate through issues with individuals who aren’t particularly tech-savvy or compliant.


Articulate and confident telephone manner
Excellent communication and ability to build rapport
Energy and creativity: positivity and enthusiasm are at the core of our sales team
Extremely organised and thorough
Basic IT knowledge for troubleshooting
Clear passion for our mission and an eagerness to make your mark
Experience in sales or education is a plus (but not essential)
Graduate or equivalent experience


BENEFITS
£90 per day
Full operations training provided – this consists of an initial 1 week training period followed by ongoing professional development throughout the internship
Full sales training provided – this consists of an initial 1-2 week training period followed by ongoing professional development throughout the internship
Opportunity for the right candidate to join the team full time
Work with a fun and ambitious team, passionate about building a tech start-up and having a social impact on the world
A role with immediate responsibility and the opportunity to learn how to grow a business by working closely with people across the company
Opportunity to grow your career in one of the fastest growing EdTech businesses in London
Contacts in the EdTech / start-up ecosystem to help with finding a full-time role for the future
Great socials and casual drinks every Friday


INFO ABOUT THE INTERNSHIP AND NEXT STEPS
This internship will last around 12 weeks (might be slightly more or less).
We’re looking for this person to start in April.
We’ll be interviewing on a rolling deadline so please apply asap!
To apply please send us your CV (mandatory) and cover letter (mandatory). If you’d like send us also a 2min video with an introduction about yourself and why you’d like to do this role (optional). You can put the link on your cover letter.


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Published at 02 Feb 2018
Expires on 02 Apr 2018


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