Customer Success internship

at Third Space Learning in London

(₤1980 per month)

ABOUT US
We are a team of technologists, educators and entrepreneurs who are helping to transform an education system in which too many children still fall through the gaps.
We do this by building intelligent technology to recruit, train and qualify a global community of academic talent, making effective one-to-one learning more accessible than ever before.
Our innovation is built on challenging the problem of teacher supply by unlocking human potential around the world. 70% of the world’s university graduates are located in emerging markets, a huge pool of talent. Our model provides a platform to train and develop this talent, connecting it to children around the world for one-to-one support.
The company was founded in 2013 and is based in Aldgate. We’re currently a team of 40 in London and over 300 across India and Sri Lanka.
Our opportunity is global and our ambition is to be teaching hundreds of thousands of pupils across the world in the next few years. Our starting point has been transforming maths education in primary schools across the UK…
We are Maths specialists. Our tutors work 1-to-1 with 7,000 pupils each week, working with more than 650 schools to raise their attainment and build pupils’ confidence.


THE ROLE
At this point in the year the schools using our tuition are deciding whether they would like to continue to work with us next academic year. We need to speak to school leaders to discuss their experience, the best package for their school, and their decision. Your role will be to schedule these calls, speak directly to school leaders to confirm their plans, and potentially visit some of our schools to carry out these discussions.
You need the ability to quickly build a rapport with someone over the phone. You’ll often be speaking to school receptionists where your goal is either:
1. Get the receptionist to put you through to the school leader that we would like to speak to so that you can book a time with them
2. Convince the receptionist to speak to the relevant staff member and get back to you with a time that works
When you get through to the relevant people this will then become a more sales focused role, as you speak to schools about their plans.


REQUIREMENTS
We’re looking for tenacious and empathetic team members with good communication skills who will communicate well with a variety of stakeholders within a school. You’ll be both passionate about what we do and a friendly person who is able to relate well to people they’ve just met.


Required:
Good written and verbal communication skills
Empathy
Excellent personal organisation and attention to detail
Ability to build a rapport with customers over the phone
Ability to learn quickly
Graduate or equivalent experience


Preferred:
Experience of inbound or outbound sales
Experience in a customer-facing role
Experience / passion for education


BENEFITS
£90 per day
Opportunity for the right candidate to join the team full time
Work with a fun and ambitious team, passionate about building a tech start-up and having a social impact on the world
A role with immediate responsibility and the opportunity to learn how to grow a business by working closely with people across the company
Opportunity to grow your career in one of the fastest growing EdTech businesses in London
Contacts in the EdTech / start-up ecosystem to help with finding a full-time role for the future
Great socials and casual drinks every Friday


INFO ABOUT THE INTERNSHIP AND NEXT STEPS
This internship will last around 12 weeks (might be slightly more or less).
We’re looking for 6 people to start this role in April (however, if you have availability it might be possible to start asap.
We’ll be interviewing on a rolling deadline so please apply asap!
To apply please send us your CV (mandatory) and cover letter (mandatory). If you’d like send us also a 2min video with an introduction about yourself and why you’d like to do this role (optional). You can put the link on your cover letter.


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Published at 02 Feb 2018
Expires on 02 Apr 2018


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