Customer Experience Intern

at N Nursery & Family Club in London

About us


We’re a fast moving start-up, busy working on our first site in Stoke Newington ahead of launch in September. With investment & ambitious expansion plans to open up other spaces across the city over the next 12 months, it’s a great time to be joining the N Family.


If you’re excited about helping us build it – we’d love to hear from you.


About the role


We’re looking for an ambitious self-starter & ‘people-person’ with a flair for writing & customer experience.


The role will involve:


• Being the point-person for our new customers
• Meeting our customers & providing the best possible experience to families interacting with the N brand
• Demonstrating exceptional knowledge of our Nursery & Family Club proposition
• Communicating N’s values and brand philosophy to the local community in Stoke Newington, London N16
• Populating our incoming leads database
CRM management
• Providing admin support for the Education & Family Club teams


About you:
• You’re confident and love speaking to people, on the phone, face to face and email
• You’re a self-starter, ready to take on a challenge
• You’re a quick learner and full of creative ideas
• You’re always keen to iterate & improve things
• You’re personable, empathetic
• You’re a confident writer
• Effective and getting things done. We have a lot to achieve in a short space of time, so a ‘do it today, not leave it til tomorrow’ attitude is key here.


Requirements


Experience in a customer facing role
2:1 from a leading university


About working with us


• We’ve already opened our first 90 place Nursery & Family Club in Stoke Newington – with a commitment from investors to support us in opening 11 more sites across the city over the next 5 years!
• We’re building a new ‘club’ concept – offering flexible Nursery hours in the week and a programme of activities for parents & all the family at the weekend
• Your work will be diverse, challenging and highly rewarding as we scale the business across London.
• You will be working closely with the senior team
• There’s huge scope to mould the role as we grow – and freedom to take full ownership and make your mark
• The nursery is in Stoke Newington, N16
• There are full time opportunities available upon successful graduation of the internship


Company website: www.nfamilyclub.com


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Published at 06 Feb 2018
Expires on 06 Apr 2018


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