Customer Happiness Executive, Weekends

at Your Parking Space in London

(₤22000 per year)

We're looking for someone to join our customer service team working a minimum of 16 hours over Saturday and Sunday, but with the opportunity to expand to more hours if required. The role is primarily home-based, but there will be some compulsory training based in Canary Wharf at the beginning of the role and at various times throughout your employment.

YourParkingSpace, recently named as one of the UK’s fastest growing companies by Leap 100, is looking for an enthusiastic and driven Customer Happiness Executive with a passion for the sharing economy to join our rapidly growing tech start-up company and drive our customer experience. We are aiming to transform the parking industry by providing a platform that enables motorists to find and book parking online. We’re fast-growing and looking for someone to join us in our Canary Wharf office to assist us in our constant growth.

As a Customer Happiness Executive, it is your responsibility to ensure that every customer leaves with a positive impression of YourParkingSpace.

Whether a customer has contacted us with a general query or a complaint you will need to be fast- acting, stay calm under pressure and remain positive throughout the interaction to ensure an exceptional customer experience is provided.

It’s necessary to expect the unexpected as unanticipated issues occur, you will need to be a keen problem-solver in order to handle any difficult situations which may arise.

You will play a crucial role within the team so as a remote operator you will need to be highly motivated, driven and passionate about the role. As a start-up we are still growing and learning as a company, therefore it is important to have the confidence to notify us of any recurring issues so that we can work to resolve these on mass to provide a better experience for all users.

The Role
Acting as the first point of contact for most customers
Communicating with users and potential users to give advice and answer any queries, in addition to resolving any complaints, often through thorough investigation.
Providing prompt responses, within set service level agreements, using our customer support 
software, Zendesk
Driving sales by negotiating terms with users of the site
Achieving monthly sales targets as part of a team effort 

The Right Person
Experience in a customer-facing role
Able to communicate to an excellent standard both written and verbally
Exceptional computer skills
Keen attention to detail
Focused with the ability to self-motivate

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Published at 07 Feb 2018
Expires on 07 Apr 2018