Office Manager

at Shadow Foundr in Southwick

(₤23000 per year)

Shadow Foundr gives everyone the opportunity to invest into pioneering businesses and share in their success.

Shadow Foundr is seeking applications from exceptional candidates for the following role:

JOB TITLE: Office Manager

CORE HOURS: 09.00 – 17:30 (Mon-Fri)

SALARY: Competitive + shared success commission

LOCATION: Central Brighton Head Office

HOW TO APPLY: Please send your CV and 10 bullet points listing why you'd be a great fit for the role & salary expectations.Looking forward to talking to you!

CLOSING DATE: Friday 9th March 2018


STRICTLY NO RECRUITERS PLEASE

About Shadow Foundr
This is a fantastic opportunity to work at one of the UK's leading start-up businesses, Shadow Foundr, during a very exciting time as we embark on a period of further growth.

Shadow Foundr is based in central Brighton – it is a young, innovative, alternative finance company, which helps to raise funds for start-ups via our offline and online private investor networks.

Our genuine, investor-centred approach is gaining us a passionate following from both the investors and the companies seeking funding. We are incredibly committed to delivering exceptional customer service and providing great opportunities for our small but talented team.

We are growing very quickly, in line with our ambitious plans and we aim to disrupt our industry.

Role
More than your usual Office Manager role! We are looking for someone who is interested in business, a switched-on individual who will work hard (but smart) to ensure the office runs efficiently and smoothly. The overall objective of this role is to allow everyone to work effectively and contribute to the growth of Shadow Foundr over the coming years.

You will be someone excited by the opportunity to get involved in a wide range of ad-hoc projects with a can-do and positive approach. You will be a great communicator, able to convey messages at different levels and in different ways depending on the situation. You will be excited by the challenges growth brings and able to know when to roll your sleeves up to get things done.

You will offer a consistent and supporting role in the office, helping the team to coordinate both large and small-scale projects. You will be accountable, willing to make quick, commercial decisions.

Salary: Competitive salary available, please detail salary expectations on application.
Options Scheme: there is an opportunity to take part in our options scheme and share in our future success!

Start Date: ASAP

Additional benefits: 20 days annual leave + holidays, annual companywide incentive scheme, company laptop, membership of company pension scheme.

KEY ATTRIBUTES & RESPONSIBILITIES:

1. Be positive and proactive.
2. Own and manage all aspects of office administration, ensuring everything runs smoothly and efficiently.
3. Perform investor verifications and ensure timely and efficient document handling, in line with the regulatory expectations.
4. Pass all qualified investors onto the Investor Relations team.
5. Ensure all external communications are handled in a timely and appropriate fashion.
6. Investigate and solve customer issues and handle complaints.
7. Keep accurate records of interactions or correspondence with customers, ensuring the CRM system is kept up to date.
8. Help with organising events and bring creativity to these events.
9. Assist in co-ordination of seminars, shows and events, occasionally outside of normal working hours, if required.
10. Travel to events at the direction and expense of the company.

KEY MEASUREMENT CRITERIA (KPI’s):

1. Successful maintenance of databases according to set KPI’s.
2. Maintaining the office and all administration on a daily basis.
3. Individual attitude and behaviour in tandem with company values.
4. Performance against outlined minimum standards and expectations.

SKILLS & ABILITIES:

1. Proven experience in a (sometimes) high pressure administrative role.
2. Attention to detail.
3. Experience of directly dealing with customers and handling complaints.
4. Good general understanding of commercial, economic and current affairs issues.
5. Excellent level of numeracy and attention to detail
6. Good skills at using software as a user: this includes Microsoft Office, Zendesk, Salesforce and Database Handling (experience with these software packages is beneficial, but we can also teach you).

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Published at 07 Feb 2018
Expires on 09 Mar 2018