Operations Manager / Head of Operations

at Harper Concierge in London

(₤22000 - ₤32000 per year)

The Company

Yourfittingroom.com (YFR) is a luxury fashion delivery startup that delivers an in-store shopping experience to online shoppers.

We believe shopping should be an enjoyable experience, not just a means to an end. Our mission is to bring the excitement back into online shopping by providing a seamless service and making every customer interaction a memorable one.

At the heart of our company are our experienced team of home shopping assistants who carry out our signature home shopping experience. Customers shopping in this way can try pieces with the rest of their wardrobe and receive styling advice from our assistants. They then purchase what they love, and our assistant takes the rest away hassle-free.

The Role

We are seeking an ambitious and dedicated Head of Operations to join our management team. In this role, you will help shape the strategy of a fast-growth startup and be responsible for ensuring that the business runs smoothly.

No day at YFR is the same but your core responsibilities will include:

1. Defining our systems and procedures as we scale.

2. Overseeing logistical operation.

3. Distributing our team of assistants across London.

4. Ensuring the timely delivery of our services.

5. Achieving efficiencies throughout the business.

The Person

We hire based on skills and personality over experience but in an ideal world the perfect person would be:

1. Enthusiastic about our mission and passionate about service.

2. Eager to learn and grow with the company.

3. A good project manager with strong organisational skills.

4. A hard worker with startup experience.

5. Experienced in fashion retail and logistics.

Note: All new team members spend time upon joining interacting with customers and delivering our experience. So only apply if you’re willing to roll up your sleeves…


A competitive salary and shares in the company

Job Type: Full-time

Salary: £22,000.00 to £32,000.00 /year

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Published at 07 Feb 2018
Expires on 07 Apr 2018