Customer Service Executive

at Housekeep in London

(₤17500 - ₤22500 per year)

We’re Housekeep – the UK market leader in connecting households and cleaners. We make it easy for customers to book, manage & pay their cleaner online and have created the best-paid place for cleaners to find work.

We’re backed by the UK’s best VCs, angels & founders and managed by a team with 50+ years’ experience scaling businesses. We understand our two-sided marketplace better than anyone else on the planet.

We’re only four years old and have already reached 100,000 5* customer reviews, 1,000s of cleaners, profitability & are scaling 2-3x every year. We have more awards and press coverage than we have shelf space for. We still have huge opportunity ahead of us and want to build the business to £100m+ revenue in the next 3-5 years.

If you’re bright, driven & ambitious Housekeep is the place for you.

The Role

You’ll be joining our 10-strong operations and customer success team. Your responsibilities will include:

Providing support to users by phone, email, social media and chat

Troubleshooting and finding smart solutions to any issues

Communicating clearly and concisely

Serving as a brand representative for Housekeep

Sharing user feedback with our product and technology team

We’re a fun, social team, so expect lots of office cake, team drinks and celebrations of our achievements. You’ll be based at our central London offices, in Clerkenwell EC1.

The Candidate

You will have:

1) Good education

2) Professional working experience

3) Strong problem-solving ability and a can-do attitude

4) Excellent written and verbal communication skills, including fluent English

5) Passion for working in a start up and at Housekeep

Salary is competitive and you’ll be able to genuinely contribute to building our business in the coming months and years.

Application Process

Please email us (

1) A link to your LinkedIn profile

2) Your CV

3) One paragraph on why this role is exciting and why you would be good at it (max. 100 words)

We look forward to hearing from you!

The Housekeep Team

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Published at 10 Apr 2018
Expires on 10 Jun 2018