Sports Operations and logistics Manager

at SHERPR in London

Sports Operations and Logistics Manager
SHERPR is an end-to-end delivery service for sports equipment. We deliver bikes,
golf clubs and snow gear for some the world’s biggest and most recognised brands,
on a global scale.

What your role would be:
The Operations function is at the heart of the business – your core role will be to
ensure a seamless delivery service for customers, from start to finish.
The functional element involves building and executing a mid-term strategy for how
we should be executing behind the scenes – whether that be how we manage
inbound customer communications, CRM we should be activating, or how we ensure
on time delivery.

This role will be the life blood of the business; ensuring our deliveries are seamless
and our customers and partners are happy. There will be equity available after a
successful probation period.

This will involve:
• Shaping and automating the process of how we operate and identifying
opportunities for improvement
• Optimising delivery times, earnings, customer satisfaction with couriers. Help make
our couriers as efficient as possible
• Proactively capturing and share learnings and best practices across markets.
• Defining the organisational structure required to deliver great result
• Defining the tools and processes we should be implementing to ensure all activity
is implemented well and trackable
• Managing, training and development of SHERPR’s customer service team, our
biggest asset.
• Owning key stakeholder relationship with courier partners; negotiating rates and
eliminating any weaknesses in the supply chain from end-to-end.
• Working across teams to provide the appropriate logistics and operations for large
scale events and partnerships.

• We are looking for a confident critical-thinker that can jump into many different
problems, markets and situations and come up with tactical recommendations.
• You need to think logically and creatively to find a different solution.
• We need someone who is invigorated by delivering impact – and seeing the
tangible effects.
• You need to want to make change now – this is less about creating an incredible
strategy that will be implemented over the next 5 years, and more about processes
that can change the business in the next 6 months.
• There’s a lot to do, so we need someone who can prioritise and make decisions
intelligently using data to direct them.
• You'll definitely do some number-crunching – it’s important to be able to quickly
identify issues, inefficiencies and how big these might be.

We are looking for:
• Someone with 3-5 years’ experience
• Someone with a deep desire to solve real world problems, who sees the beauty of
data and structure and how important these are to understanding a problem and
identifying effective solutions
• Someone who is as comfortable problem solving with the CEO as they are deep in
an excel spreadsheet
• Strong communication and inter-personal skills and the ability to motivate others
• Solid spreadsheet skills i.e., pivot tables and INDEX MATCH

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Published at 18 May 2018
Expires on 14 Jul 2018