Operations Assistant (French Speaking) - London

at DICE in London

Since our UK launch in 2014, DICE has become the world’s most innovative music discovery and ticketing platform, with a London hub of 75+ employees, and following this huge success we’ve just started to expand across Europe – first stop Paris, France!


Through DICE, fans are able to discover and find tickets to the hottest shows, club nights and festivals on the only live music discovery platform that’s built with the user in mind. Every event is handpicked by a team of show-obsessed experts.


DICE GETS FANS IN.


With a network of hundreds of promoters and venues, with access to the highest quality gigs, club nights and festivals, we want to ensure our partners have the best experience selling their tickets with DICE.


We’re growing our team our London-based team and looking for an Operations Assistant to primarily focus on Paris, providing our partners and fans with the best service and ensuring their needs are not only met, but exceeded too. You’ll be the first person they get in touch with for any request, and will need to know all the processes around partner lifecycle like the back of your hand. You’ll work closely with various teams across the business.


You’re the kind of person who never loses their cool, always finds a way to solve any problem, understand what people mean from half a word, and can prioritise really, really well.


NOTE: This role will be based in our London office and we’re looking for someone to join the team full time on the understanding that there will be different working hours across seven days per week. We’ll work with you for the most mutually convenient fit.


Responsibilities:

  • Being the link between operations, product and music teams
  • Onboarding our event partners, setting up events and handling various partner requests
  • Resolving queries we receive from fans and providing the best ever support experience
  • Working closely with the Event Services team and assisting with the event fulfilment
  • Analysing data, identifying opportunities for process improvements and making it happen
  • Spotting bugs and internal tools requirements, and communicating them to the product team
  • Positively participating in company events, and in weekly team meetings


Requirements:

  • Fluency in French and English
  • At least 1-year experience dealing with customers in an online/digital environment
  • You have worked with tech and product teams in the past
  • You’re a methodical and detail-oriented problem solver
  • You’re not too shy to get stuck in, to hustle around a problem to achieve the best result
  • You can work flexible hours: your shift can be anything from 8am to 8pm, including some weekends and public holidays, but we’ll work with you to find the best mutually convenient times
  • Experience in the ticketing or music industry (bonus)


Benefits:

  • Competitive salary
  • Unlimited holiday
  • Private Healthcare
  • Mental Health and Wellbeing programmes
  • Sanctus Coaches
  • DICE Development Programme
  • DICE credit to spend on gigs
  • Regular socials
  • Free breakfast
  • We love our HQ in East London check it out here


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Published at 13 Jun 2018
Expires on 13 Aug 2018


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