Full Time Customer Service Executive

at Birchbox in London

Position Overview:
We are looking for a Full-time Customer Service team member help our dedicated Customer Service team maintain our high standards for customer service. Our Customer Service team goal is to provide an amazing experience to each and every customer during all of their interactions with Birchbox. Customer Service team members are the heart of our business and have a major impact on our continued success.

Act as the voice of Birchbox, spending your days on the front lines servicing our customers, corresponding with customers via email/Facebook Direct Message and telephone
Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions
Consistently deliver personalized service while meeting quality and productivity targets
Partner closely with our logistics team to ensure consistent and accurate delivery of boxes
Maintain accurate documentation of transactions and keeping our customer records up-to-date
Share customer feedback and information with other team members in order to continuously improve and evolve the customer experience
Contribute to a positive, energetic team culture
Work in a target driven and focused environment
Help Support and cover our Social Channels as needed
Office admin

Experience working in an E-commerce customer service focused environment
Experience using ZenDesk
Experience using Magento a plus
Excellent writing and problem solving skills
Strong attention to detail
Enthusiasm for and knowledge of beauty
A happy, positive attitude that empowers you to assist our customers every day

…are 1-3 years out of uni and have spent those years working on social media or in customer support at a company or an agency
… are kind, patient, positive, empathetic and adaptable to an ever-changing environment
…love the feeling of having a happy customer and are willing to go above and beyond to make that happen
…are a problem solver – you constantly have ideas for how to make a situation or service more efficient and successful – and able to remain calm under pressure
……are self motivated, naturally organised and motivated by being part of a fast paced, target driven environment - whilst keeping a smile on your face and having fun

Why Birchbox
You’ll get to be part of supporting a revolutionary customer experience
You can dive into our crazy supply of beauty products – test them sometimes before they even hit the shelves
We’re all about having fun -- we are an energetic, innovative team that laughs a lot!

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Published at 01 Oct 2018
Expires on 01 Dec 2018

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