Customer Success and Business Development Manager

at Movebubble in London

(₤35000 - ₤50000 per year)

Who are Movebubble?

We plan to become the world’s biggest brand for renters, we would love to bring you along.
Based in London, we are forming a team of amazing people who want to solve the pains of renting and who truly represent the world of renters we serve. Working in a collaborative manner and rigorously focussed on our customers, we are set to continue our growth in 2019. This is a phenomenal opportunity to join one of the most successful Proptech companies at a turning point of its expansion.

We’re focused on maintaining and growing our property supply side of our marketplace which is made up of letting agents and build-to-rent developers all across London. They are absolutely central to our business and we’re looking for a superstar who can own the entire post-sales relationship, including onboarding, ongoing retention, upselling and managing relationships.

Through ‘get-to-know-you’ calls, email conversations and meetings with new customers, you’ll build strong relationships that persist through (and lengthen) the lifecycle of the customer.

You will develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.

You’ll work closely with the sales team to smoothly transfer ownership of a prospect who’s become a customer, and with the product team to ensure that queries are resolved to the customer’s satisfaction as quickly as possible.

We’re not just offering you a job we are also giving you a career. You will have a real opportunity here to contribute to a company that will expand nationally and internationally over the coming years and therefore be part of that success.

Responsibilities

· Building, Designing and Delivering face to face QBRs to key agents reporting on performance and company and product updates
· Provide monthly reporting metrics to agents along with suggestions for future success
· Ensures all customers are successfully using Movebubble products and proactively identify any gaps in customer knowledge or use
· Managing the health of existing customers
· Post-sales consultations including onboarding and organising and running weekly product training done via share-screen
· Be the voice of customers on product feature requests
· Identify and asses renewal risks for existing customers
· Be the first port of call for customers and is available to answer any in-bound questions as well as pro-actively managing relationships
· Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.

CORE SKILLS AND EXPERIENCE

Essential

· At least 2 years experience in a similar role where you managed client’s accounts, built reports and attending meetings regularly
· An analytic understanding of data where you can provide solutions
· Ability to understand the needs/pain points of current and potential clients, showing empathy and winning
their trust
· Excellent communication, presentation and analytical skills
· Proficiency in working in a Microsoft Office environment, including Excel, PowerPoint and Word.
· Problem solving and smart

Desirable

· Sales skills and experience: Although not a selling role you should have an understanding of sales and sales process

· Knowledge and understanding of London letting agents and developers or London Property Market
· Data and analytic skills


About you

You will be driven by your passion for customer success and possess relentlessly high standards. You’re not satisfied with the status quo, you thrill in your accomplishments but also know it’s about doing and improving

You will have strong interpersonal skills together with excellent verbal and written communications skills and have the ability to quickly engage customers, develop relationships and gain credibility

Proven ability to influence through persuasion and negotiation.

Strong business acumen including experience working in a B2B environment.

You can stand your ground in tough situations and be able to adapt to each customers business style.


Why us?

We do all the usual things like fruit in the office and drinks on a Friday, we even have an office dog. Most of all we’re a very close team that truly cares about the people we work with.
We know that people that spend the majority of their life at work and we all work hard to create an environment and culture where each and every person contributes to the success of the company.
Teamwork and collaboration is central to our success, and we aim to provide an environment that allows this to flourish. All of our employees have the opportunity to craft their careers within the company and form the backbone of the future of home renting in London and in cities across the world.
Movebubble is an equal opportunities employer and we are a close, diverse, international team, with a culture of feedback and learning.
We’re a pretty sociable bunch too and regularly have nights out, as well as that we often host parties for our renters and our agents.
We plan to become the world’s biggest brand for renters, we would love to bring you along.

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Published at 19 Nov 2018
Expires on 19 Jan 2019