Account Manager/Customer Success Manager

at ResponseiQ in London

(₤26000 - ₤36000 per year)

£26k-36k (it will go up) + £6-10k first year OTE (Uncapped)* – Our comms structure is awesome.


We’d love to see something to catch our attention, we love cover letters that aren’t just a re-write of your CV, ones that give us a bit of insight into your personality and how we might be a good fit for one another, it doesn’t need to be an essay, a few lines are great.


We know job hunting can be a bit dull, we really do, so let’s agree on this, read the short summary and if you think ‘yeah, that sounds good’, then read the whole thing.


You; in short:
You’re an organised, goal orientated high achiever, passionate about helping a business grow and having fun along the way.


Us; in short:
We do like dogs, gin, good coffee and drinks on Thursdays (…and Fridays… and sometimes Wednesdays). We don’t like corporate culture, rigid hierarchy or unrealistic expectations


The Job; in short:
You’re going to be the glue between customer support and sales, ensuring we maintain our five-star customer experience whilst reducing churn and growing accounts through relationship building and constant nurturing.


The Company; in short:
ResponseiQ helps to generate our clients more revenue by increasing inbound phone calls and speeding up response times. 75% of people who trial it sign up.


The Office; in short:
It’s in Angel and there are free drinks on Thursdays, free gym membership and a part-time cockapoo called Taco.


Sound interesting? Great, keep reading.


You; in full:
You’re passionate about the customers under your wing and you’re happy to take ownership of your work. You enjoy collaboration, sharing ideas and generating revenue.


You’ll be a natural planner with a meticulous approach to your workload. You’re a hard worker who has tenacity and enthusiasm for; 1. Nurturing accounts 2. seeing a customer achieve their goals with your consultative approach and business knowledge. You don’t need a background in tech or SaaS but you do need to have sales & account management experience & understanding customer needs and seeing the bigger picture.


As the ‘glue’ between sales and customer support, you’ll be keeping your eyes on the numbers without losing site of what good customer management looks like. We want happy customers who feel listened to and are genuinely impressed by your knowledge and strategic mind-set. For them, it’s about fitting our product suite into their goals and future plans, for us, it’s about using that to grow the size of the account (and how much they spend with us).


Us; in full:
This time two years ago there were just 2 of us, now there are 23 of us worldwide, with 10 in the London office. We’re rapidly scaling and that’ why we need you to help us work even better!


We hate everything and anything to do with corporate working environments. So you don’t need to come in a suit or heels. You just need to care about what we’re trying to grow and recognise that you will be incredibly valued, and have a great time along the way.


We’re a super sociable bunch and are looking for someone who wants to enjoy their job and get on with their colleagues.



The Company; in full:
Have you ever been sat on hold trying desperately to insurance quote, or get some answers about what exactly IS included in that ‘all inclusive’ holiday? Our main product is a nifty widget which sits on a site, offering a free and immediate callback Essentially, we connec tsales teams with potential customers in seconds, making everyone a lot happier and businesses a lot more efficient. It also makes them more money


Our easy-to-install widget tracks user behaviour and offers free call-backs, to our clients’ potential customers, in under 27-seconds, increasing the conversion rate of visitor-to-call by up to 60%.
We’re financially backed by Fuel Ventures and have just raised a significant amount of money as part of our second round of investment, giving you the opportunity to be a part of a fast-growing tech startup.


The Job; in full:
As an Account Manager, you will be an integral part of ResponseiQ’s retention and growth strategy. You won’t be focusing on the day to day customer support and service areas but the nitty gritty of WHY the customer uses us and HOW we can do it better and ultimately, get more revenue from them.


Your responsibility will be to keep up to date with industry trends, activity and use this information to strike in a timely manner. It’s up to you to nurture the potential of each account, with a stronger focus will be on our mid to top tier level customers. At the moment we’re really great at onboarding new customers, but this role will be solely focused on maximising the financial gain from the accounts we already have, and introducing our products and partners in a mutually beneficial way.


The End. As I mentioned above, send me something tailored and unique. The hiring process can be really boring, so please help me out a bit.


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Published at 22 Nov 2018
Expires on 04 Feb 2019


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