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Customer Happiness Honcho
at Dead Happy Limited

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  • Leicester
  • fulltime
  • ₤20000 - ₤30000 per year
What are we looking for?

We’re not looking for someone to help get our customers a legal high, we are however looking for someone to answer all the questions our customers might have, be that on our product, our business, or what the life expectancy is of a Mongolean mountain goat. We also need you to come up with witty responses to our social media comments. All Web chat - no voice.

What’s DeadHappy all about?

We’re a technology led start-up that has a big hairy audacious goal of trying to change attitudes towards death. Our first foray in trying to achieve this has been to redesign life insurance. Much like the 6-million-dollar man, we’ve rebuilt it from the ground up to make it easier, cheaper and better than it’s ever been before.

When push comes to shove, what’s the Customer Happiness Guru supposed to do?

Be Thoughtful: We don’t have scripts, and we don’t like ‘standard ‘answers. You will need to listen (well read actually) what the customer is saying and work out what they need to know, and how to say it simply.

Be Smart: Our customer experience is paramount, so we want someone to champion it. Every visitor to our site is a promotor or a detractor, irrespective of whether they buy. We need you to move people up the Happiness scale to be promotors wherever possible.

Be Witty: Our brand is not about conforming, and we definitely don’t take a defensive tone. We are comfortable in our skin and you need to respond to customers in that vein, always on the front foot, and a gift for great one-liners would be helpful.

What qualifications do you need? Previous experience in a customer servicing environment is useful but not essential. The right attitude is more important, both in your approach to work and our customers, and you will have a gift with the written word.

What we’re not looking for:

Pedants or Egos: We’re a start-up so we all muck in to help where ever we can. If you need a precise job description and exact details of how you’ll spend your day we are not for you, and if your above doing a coffee run forget it.

Other stuff
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• Excellent written and oral communication skills with an eye for detail and the ability to interact well with others.
• Excellent multi-tasker and time management skills.
• Can demonstrate passion about something and the ability to influence other people to feel strongly about it too.
• Enthusiastic & knowledgeable (or at least have a willingness to learn about life insurance!)
• Outgoing and very comfortable interacting with other human beings.
• Self-sufficient, pro-active and are at their best when given responsibility to just get on with stuff.
• Belief in failing fast, trying lots of things out, and taking quick action when you learn what works and what doesn’t • Are keen to do more, even if it’s technically not your job.

Why work at DeadHappy?

Working at DeadHappy won’t be for everyone. We’re a new business and have a start-up environment highly motivated and focussed on growing our product and hitting product market fit. That means getting stuck in to what you need to do but also getting involved in things outside of your experience and functional expertise.

We don’t have beanbags and Xboxes and you’ll more than likely be working on a scaffolding board (with the rest of us), so if you have a need for home comforts, this probably isn’t the place for you.

We have second-hand coffee machines, a RedBull fridge and a few cardboard mouse mats, but alongside that, there exists a huge opportunity for someone to get involved in something we all believe will be very successful, and there will be career opportunities to branch out for the right candidate. It will be an adventure, we’ll all learn a huge amount along the way, and the best news is that we’ll also pay you some money (approximately £25k to start with).

As a start up with big ambitions this is a great opportunity to develop a career with a business right from the start of its journey. Ambition will be rewarded.

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