Operations Associate

at Fire Tech in London

(₤20000 - ₤25000 per year)

Launched in April 2013, Fire Tech is the UK’s leading specialised technology day camp focusing on children aged 9-17. Fire Tech’s mission is to get young people creating and innovating using technology. Students design, experiment, look for feedback from peers and tutors, iterate, and pivot when necessary – all skills that we believe will be crucial for today’s students to become creative, resilient, adaptable adults. Please see our website to learn more about our goals, and the specific courses we currently offer: www.firetechcamp.com.

Fire Tech seeks an Operations Associate, UK, to play a key role in enabling our tech education programmes. We are growing at a fast pace and need someone with the grit, attention to detail, and energy to make sure our camps and courses are equipped to deliver the best possible experience to our students. We are looking for an Operations Associate who possesses both exceptional operational skills and interpersonal abilities as well as a strong interest in technology. Reporting to the Director of Operations and working together with the rest of the team, this individual will both implement existing operations process as well as have input into improving and developing our overall efficiency.



Responsibilities

-Ensure all programmes have adequate materials and equipment on time and with complete accuracy. This involves planning, procurement, inventory checks (technical and physical), co-ordination with tutors and staff, packing, transport, classroom setup and shipping co-ordination. The role can be quite physically demanding at times.
-Provide first line support to tutors and staff looking for assistance with course items
-Co-ordinate with Technology to ensure technology requirements of courses are well understood
-Become familiar with our standard equipment and develop the ability to identify parts and undertake basic troubleshooting
-Develop expertise (via training and mentoring) in a number of our courses to provide more advanced support for tutors and staff
-Respond to customer service requests from our sites with speed, accuracy and positivity
-Support facilities procurement. Research sites for facilities to host Fire Tech programming and visit sites to determine suitability to host our programmes. Develop and maintain relationships with participating schools.
-Manage an equipment and materials budget

REQUIREMENTS
-Belief in Fire Tech’s mission and a passion for helping kids explore and pursue their interest in technology.
-Experience with complex, ambitious and super-fast growth businesses that rely on a robust operational infrastructure to succeed
-Exceptional operational and organizational skills, attention to detail, and follow-through.
-Demonstrable ability to prioritise and make decisions using data.
-Excellent interpersonal and communication skills.
-Ability to work efficiently and intensely while juggling multiple priorities in an entrepreneurial environment.
-2 + years working in an operations role.
-Bachelor’s degree preferred.
-Full, clean drivers licence (manual)


Time Requirements

-9am-6pm Mon- Fri
-Location: Hammersmith, London
-Start Date is as soon as possible

BENEFITS
-Competitive salary package
-Discount on Fire Tech courses for family members
-Regular social gatherings and an intimate, collaborative environment
-A real entrepreneurial environment and opportunity to make a tangible difference in the world
-Pension scheme
-Private Health Scheme
-WeWork membership and all associated benefits (free coffee and other drinks on site, and further discounts and promotions)
-Perkbox perks

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Published at 04 Dec 2018
Expires on 04 Feb 2019


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