Customer Success Manager

at Bombinate in London

(₤25000 - ₤30000 per year)

What you’ll do


  • Be responsible for customer and brands satisfaction.
  • In charge of managing orders via our orders management platform.
  • Communicate promptly and professionally with customers and brand owners via live chat.
  • Effectively manage customer requests via Zendesk ticketing system.
  • Improve Net Promoter Score, reviews and other user satisfaction indicators.
  • Lead customer conversion and increase revenue by offering value to customers via communication channels.
  • Oversee effective returns management.

Who you are


  • Prior high-growth startup, e-commerce, or online customer service experience is strongly preferred.
  • Your communication skills are second to none, your writing skills are perfect and you enjoy talking to customers.
  • You are very organised and a high achiever, looking for immediate results.
  • You have a deep understanding of and empathy for customers and suppliers. You translate this understanding into crystal clear communication.
  • You are very comfortable doing data analysis and visualization in Excel. You may have direct experience or exposure to other tools, such as CRM softwares.
  • You are a solution driven individual who understands that customer success it one of the main revenue drivers for E-commerce companies
  • You are innovative and will think about ways to service customers to increase their lifetime value.

Benefits


  • Competitive salary, commensurate with experience
  • Great responsibilities at a high growth startup
  • Company outings
  • Annual international team trip

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Published at 06 Dec 2018
Expires on 06 Feb 2019


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