UX Researcher

at Forward Health in London


We are a team of doctors and engineers united by a profound vision: To connect healthcare for everyone, everywhere, giving doctors and nurses more time to spend with their patients, doing the things that matter.


Healthcare communication is broken. The impact can be measured in loss of life, quality of care, and a cost of billions. Communication, or Information Flow, is the single most important factor in a modern healthcare system. Forward is a mobile communications platform providing a solution to integrated care on a healthcare professional’s own mobile device.

Our decentralised, organically adopted communication network is already changing the landscape of healthcare. We have developed strong partnerships with the NHS and UK Government. Why? Because we believe that scale in this system will provide the roadmap we need for international scale.


Everything to build that improves the worklife of our users, or the quality of life our patents, comes from great UX research. We’re excited to be looking for a UX Researcher with world class experience, preferably in health tech. This role requires strong problem solving skills and independent self-direction, coupled with an attitude for team collaboration and open communication. In this role, you will have a significant impact on the user experience of our platform.

You will help to evaluate the success of current designs and get insights to iterate further. You will also validate new concepts and hypotheses by gathering data about the user problems behind them.

As part of the design team you will:

Help transform user needs and business opportunities into successful product launches through user research
Participate in all steps of the product development cycle as a research expert
Develop and execute research plans throughout the entire product design process
Run usability tests, workshops, surveys, and ethnographic research
Create detailed and realistic personas from existing data and extensive research from your side
Apply a data-driven approach to UX
Discuss UX improvements and help to transform good ideas into great solutions in a rapidly changing environment


Profound experience in UX Design and Research Techniques for web and mobile
Extensive knowledge of usability and user experience research tools and techniques
Solid understanding and ability to translate into insights data from qualitative and quantitative research
Strong communication, critical thinking, creative problem-solving, interpersonal and analytical skills


We’re all here for a great reason, what’s yours?
We’ll ask you about what we can do to help you grow - we love talking about this!
We want to create a company that enables people to do their best work yet. You’ll be part of building that, and we’d love to hear you ideas.


Competitive package to be discussed, in line with seniority

The opportunity earn ownership over UX research
Highly relevant, insightful and challenging tasks
To see your ideas become a reality and generate value
Participate in an open, creative, innovative company culture
Flexible working hours
Competitive company benefits

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Published at 11 Jan 2019
Expires on 11 Mar 2019

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