QA and Customer Support

at Fusebox Games in London

Fusebox Games are a small, friendly, and steadily growing team looking for someone to assist our QA lead with our on-site QA process.
You are a diligent and committed QA enthusiast, with some experience working in a formal QA environment, testing games. You are familiar with the QA process, detecting and reproducing bugs and entering them into a bug tracking system, such as Mantis.



Responsibilities


  • Playing and testing our narrative games
  • Reporting and assigning bugs, with clear and accurate repro steps
  • Keeping the bug database clean and up to date
  • Following up on fixes
  • Replying to customer issues using web-based support platform (Helpshift). Training will be provided.
  • Using web-based backend to support customers with password reset and in-game currency
  • Keeping track of prominent issues
  • Maintaining Helpshift (e.g. keeping FAQ’s & automations up to date)
  • Replying to user App Store reviews
  • Working with the engineers to test new features and releases


Requirements


  • Some prior experience
  • Good written and verbal communication skills, with a keen eye for detail, spelling and grammar
  • Familiar with all mobile platforms
  • Passionate and enthusiastic
  • Creative with stacks of good ideas
  • Self motivated
  • Adaptable
  • Reliable and committed
  • Good problem solving skills
  • Get on well with people and able to work in a team
  • Able to handle pressure


Bonus


  • Completion of a relevant course, such as https://www.udemy.com/istqb-agile-testing/
  • Love of Interactive Fiction and Narrative games
  • Customer Support experience
  • Desire to work in games

Fusebox is a diverse, friendly and exciting place to work. We have regular board game nights, and Friday beers!


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Published at 11 Feb 2019
Expires on 14 Mar 2019