Customer Success Manager

at Receipt Bank in London

We have an exciting opportunity within our Partner Success Networks team, a team responsible for managing and developing relationships across top-tier franchises and networks. This Partner Success Consultant role will specifically focus on our strategic accounts, those with networks, franchises, associations and multiple offices, both inside and outside of the top 100 firms in the UK. The Partner Success Consultant has the remit of ensuring successful onboarding of new network partners and their clients, collaborating closely with teams across the wider business.

The role will require the ability to sell the concept of successful onboarding to new network partners and their clients, identifying activities, patterns that produce the highest attach rate per partners in the quickest time.

Your day-to-day will include:
Proactively engaging with partners and their clients to ensure successful on-boarding; this might include delivering webinars, running email campaigns and delivering client events
Experimenting and innovating with techniques to ensure ongoing partner success
Building on existing reporting to enhance Receipt Bank's ability to track attach rate of partners clients
Collecting and collating feedback from partners to highlight key issues that may prevent increased attach rate
Collaborating with teams across the business (e.g. CX, Marketing, Product) to share any insights that can assist in evolving the client experience

PS - This role is London based but you must be able to travel to different client sites across the UK

Requirements:
As a person, you are/can:
An excellent project manager who can execute the success and growth of our products across our largest strategic networks and franchises.
Demonstrate previous success in a Customer Success or Account management B2B role
Tenacious, credible, confident, enthusiastic
A strong listener with a compassionate but firm approach
Conversational, personable, optimistic, inquisitive
Curious, helpful, thoughtful
Technical, detail-oriented, comfortable handling data
Can handle rejection and objections
Able to challenge
Highly motivated

Benefits:
We offer our UK-based employees an employer-paid private medical insurance and a health cash plan. We’ve also got you covered with life assurance, income protection and a contribution to your pension. Between the end-of-quarter events, social sports teams, Friday drinks, and offsite development trips, you’re sure to find your niche. In addition, you can enjoy discounted cinema tickets, discounted gym membership, and other great perks.

The Receipt Bank Group was founded in 2010 and has been revolutionising bookkeeping ever since. With over 6,000 partner firms worldwide, we maintain a growth rate of 100%+ year-on-year. We are a global company with at team of 350+ in offices in London, Washington DC, Sydney, Sofia, Paris and Cape Town – and that list is only looking to get longer.

Work smarter. Grow faster. Go further. Join Receipt Bank.

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Published at 15 Jan 2019
Expires on 15 Mar 2019


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