Client Success Manager

at Rentuu in London

Who we are
Rentuu is a technology startup building a B2B marketplace and software-as-a-service solution for the multi-billion pound sterling equipment hire industry.

Rentuu’s B2B platform aggregates and partners with equipment hire agencies to supply the event and hospitality industry with furniture, appliances, electronics, and many other essentials for hire.

Rentuu’s platform targets the >£20 billion equipment hire industry (excluding construction) problem in the European Union. Rentuu’s platform is already active in the UK’s £4.3 billion addressable markets and on continental Europe.


Who we want
The overall purpose of the role is to ensure the seamless delivery of events operations to our clients in the industry.

Are you a leader when it comes to planning, developing, managing and implementing events?
Do you have experience in working with events manager, suppliers, and clients?
Are you able to manage and take responsibility for the logistics of any kind of event?
Are you able to maintain and nurture existing client relationships to ensure the solution evolves with them?
Are you able to develop new customer relationships by understanding their business needs and motivations?
Do you feel confident in providing feedback summaries and outlining improvements?
Do you have what it takes to ensure events run to schedule?
Do you have great people skills, so to cultivate internal relationships, communicating with senior leaders, stakeholders, and managing external partners and providers?
Can you contribute improvements to the product roadmap based on broad understanding of customers’ needs to enhance existing customer subscriptions and provide new features for future customers?

If so, we might have the right opportunity for you! We are looking for a talented candidate to join our team. You will report directly to the Head of Operations, overseeing a range of projects and will have the responsibility of the outcome of every event organized through us.




Requirements

At least 3 years experience in the event industry
Proven experience in managing your own projects from end to end
Working knowledge of on-site operations
Strong ability to build project plans
Exceptional organizational skills
Meticulous attention to detail on creative and planning elements
Excellent negotiation skills and an understanding of contractual agreements with partners and external contractors
Ability to simultaneously manage multiple tasks and meet deadlines
Flexibility to travel as needed

If you’d like to play a key part in a fast-growing, hungry, and ambitious business as it scales then we’d love to hear from you!
At Rentuu we believe in having a diverse and inclusive environment. Therefore, we want to make sure that our recruitment process is accessible to everyone. So if you need any reasonable adjustments – at any point in the process – we’ll do our best to accommodate. Just let us know what you need on your application form, or drop us an email at info@rentuu.com.

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Published at 15 Jan 2019
Expires on 15 Mar 2019

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