Operations Executive (Birmingham)

at Stuart in London

(₤25000 - ₤30000 per year)

Stuart is Europe’s leading on-demand logistics platform which connects businesses to a fleet of geolocalised couriers. Our platform allows businesses big and small in every industry to deliver to their customers with never-seen-before speed and efficiency.

In 2017 just 2 years from launch, Europe’s biggest logistics company GeoPost (Groupe La Poste) acquired Stuart so that it could join prestigious companies like DPD, Colissimo, SEUR & Chronopost and conquer urban logistics.

With an exciting blend of GeoPost Group expertise and a fun, agile start up culture; Stuart has expanded to more than 30 cities across the UK, France & Spain and continued the steep growth curve it’s become accustomed to.

What really makes Stuart tick though, is the 200+ people that work here every day to smash our goals. We are a free-thinking, enthusiastic bunch whether it’s sales or operations people, engineers or designers.

We’re passionate about looking at problems in fresh and innovative ways – every problem is just opportunity for a great solution. We love to invent new ways of doing things and come to work every day with smiles on our faces.


We are looking for a Operations Executive (City Lead) for the Midlands to join our UK team. Your primary responsibility will be ensuring that we have the right amount of the right type of couriers across the Midlands and that they are performing as well as possible Additionally, you should be continually looking for ways in which Stuart can improve and so you will be expected to devise, create and implement improvements to our existing processes.
What you will be asked to do:

Own day to day operations in Birmingham, Wolverhampton, Derby and Northampton
Oversee launch of Stuart’s services in other areas of the Midlands in 2019
Use data to identify opportunities for improving quality of service
Ensure we are sourcing and onboarding the appropriate number of applicants
Oversee courier onboarding sessions
Work with the courier acquisition team to optimise our sourcing and onboarding strategy
Provide feedback on processes and how they can be improved
Use data to explore and identify areas for improvement, devise solutions and implement improvement projects with the appropriate members from other teams (commercial, tech, product).
Manage the fleets within your cities, foster an active and vibrant courier community and ensure only the best couriers work on our platform
Guarantee that all courier partners in your region have all up to date information and anything else they require to provide the best possible service

REQUIREMENTS

You have a Bachelor's degree
You are extremely keen to learn
You have minimum one to two years work experience
You are especially energetic with a strong history of results
You have proven problem solving skills
You are able to work autonomously, and take charge of projects from A to Z
You are able to analyse a situation and propose solutions
Native English speaker
This is a fast paced environment and so you must be able to think on your feet and act quickly!
Some travel between cities will be expected (all travel expenses are covered)

BENEFITS

Very competitive salary package
Monthly gym allowance to use in any gym or for any sport class - a healthy mind in a healthy body!
Annual company offsite – Barcelona this year!
Private health care
Work in an international, dynamic and passionate environment with a great company culture.
After reading all this just a few last but important words: We want you to take on a role you love and we want you to come to a place you’re proud and happy to work every day.

If this sounds like you - apply! Get in touch with us, we want to hear more about you today!

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Published at 29 Jan 2019
Expires on 29 Mar 2019

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