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Client Champion
at Vita Mojo

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  • London
  • fulltime
  • ₤26000 per year
Client Champion
Location: Central London
Job Type: Full time
Compensation: £26-30k, dependent on experience
About us at Vita Mojo
We are a technology company transforming the restaurant landscape through the Vita Mojo Operating System (VMOS), offering restaurants solutions to their everyday pain points. As a product-led company, our clients are at the heart of everything we do.

With our software, we empower consumers to craft their own personalised meals whether they be vegan, diabetic or are just looking to get fit.
About the role
We’re are looking for someone to join our growing operations and customer success functions at Vita Mojo. A familiarity with troubleshooting SaaS software, along with getting on board with our vision to help our customers achieve their desired outcomes through our software is a must. Restaurant industry experience is a plus but not required; regardless, a love for food is!

You will champion our clients by providing best-in-class customer support, help grow our learning centre by leading on crafting documentation and other resources. Troubleshooting bugs and truly understanding our product end-to-end will be key to this role, helping you to find solutions to ensure a stellar customer experience.
The day-to-day

Regularly collaborate and liaise with internal Vita Mojo teams, including Business Development, Product, Marketing, Operations and Success.

Respond to support tickets and client queries in a timely manner, troubleshooting as necessary on technical and non-technical issues.

Lead on projects such as building our Vita Mojo Learning Centre, self-service, user guides and manuals.

Help to grow and improve our internal guidelines and frameworks for customer support, contributing to our burgeoning Voice of the Client programme.

Become a Vita Mojo Operating System expert to support our clients.
About you

Self-sufficiency and initiative is a must. You will love the challenge of solving problems and learning new things, but also thrive in a dynamic startup environment where you can do great work independently.

Patience and good humour are key to this role. You value active listening and believe in educating and coaching, and you’re looking for opportunities to contribute as we grow as a company.

A built-to-serve attitude, along with a passion for providing support. You’re able to empathise with our customers in a genuine way that lets them know you care about their issues.

Top-notch communication skills. Fluency in written English is essential, with a style focused on building human relationships. You’re comfortable using a variety of mediums to communicate.

Curiosity and a willingness to say, ‘Isn’t that interesting’, rather than, ‘I already know that’. You will be able to step back and ask questions, solving problems with empathy and good nature. Solutions will be focussed on what is good for our customers, our people and our company.

You’re proactive when it comes to challenges. When you don’t know something, you embrace the chance to grow and get better.
The other stuff
The musts:

Recent graduates are welcome to apply, but 2+ years of experience with SaaS software is ideal
Understanding of the software development lifecycle
Experience in technical troubleshooting

Not essential but will set you apart if you have them!
Testing and documentation experience
Technical and analytical skills
Restaurant experience, whether as a server, operator, manager, etc.

Work perks
As a small but growing company, teamwork and good cultural fit are vital to our success. While we hire for specific roles, we often need everyone to pitch in and offer creative solutions for the challenges presented by life in a startup. As our company grows, we also want our people to grow with us by understanding their own strengths and areas to develop. We encourage anyone with a positive, considerate and solution-oriented approach to life and work to join us.

Your hours - As a company, we believe in freedom of choice and let you set your own hours. If you’re an early riser, come in as early as you like or if you need to do the morning school run, come in a bit later. At the end of the day, the work needs to be done but we also need you to balance that with life. We hope we can enable you to do both.
Your wellness - Health and wellness is important to us and want you to be your best self. We will cover the cost of your gym membership and if you want to head to the gym in the middle of the day to burn off some steam, no problem. On top of that, we give you science-backed health insights with the help of our DNA and blood testing partners.
Food and drink - We stock all the coffee and tea you can drink, fruit deliveries and a team breakfast before our weekly all-hands meeting. Take advantage of our very own Vita Mojo restaurant minutes away from the office for your lunch.
Your tech kit - As a tech company, we want to supply you with the best hardware to get the job done. We will set you up with your basic kit when you start and anything else you need once you have some time to get your feet on the ground.
Your development - We take personal and professional growth seriously and believe in pushing ourselves to take on new challenges. We encourage everyone to organically share with each other. With quarterly company offsites, an extensive company library, workshops, online courses and simply by working in a challenging environment, learning is essential to our mission.
Your work environment - We moved into bright and spacious offices at the end of 2018. With lots of natural light, a jungle of plants, meditation room and space to relax and focus on what you need to do, there is a little bit of something for everyone.
Your social spirit - We host office parties and socials, including weekly drinks on Fridays and genuinely enjoy spending time with each other. Come for a coffee or chat - you can usually find people in the kitchen chatting about the latest work challenge or the most recent episode of something, especially if food or snacks are involved.

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