Operations Associate

at Lyvly in London

(₤26000 - ₤31000 per year)

Operations Associate

About Lyvly

The people we share our lives with make all the difference. At Lyvly, we share more than just spaces, we share our lives and we call it shared living. We take the hassle out of communal living so our members can focus on giving time to each other and to themselves. We are looking for like-minded individuals who love this as much as we do :)

Lyvly is founded by a team of experienced and passionate entrepreneurs. Run by Phil Laney, Kim Hurd (founder and CEO of Tabl) and Alex Gruca (founder and CEO of Joivy) and backed by Siraj Khaliq (CTO of Climate Corp - sold for $1.1bn), Greg Marsh (founder of Onefinestay) and Simon Levene (founder of Mosaic).

We're seeking the next generation of people to join us as we hit an exciting next stage in our journey. As one of the first people on team Lyvly, you'll be playing a pivotal role in shaping our future. This means you will be pumped by our mission and motivated by the desire to build something that will bring meaningful impact to people’s lives. It also means you are the sort of person who will run head first into the growing challenges an early stage startup faces and take responsibility for the impact you want to have.

So if you identify with words like bravery, risk, challenge, but while acting with empathy and patience...then read on…

Operations Associate

We are looking for a number of Operations Associates to join our fast growing team. The roles vary from mainly office-based to associates spending the majority of time in our members homes, and could be in either our property onboarding team or our operations team.

To be successful in this role, you’ll need to be comfortable working in a flexible environment with a high level of uncertainty, be able to keep on top of a long to-do list and prioritise your time effectively, and keep a positive attitude while juggling requests from across the business.

Your day might include:

Consumables: We take the hassle about worrying about shared consumables away from our members, and you might be dealing with managing our supply and ordering extra items.

Compliance: Safety is key and we need to ensure that all houses are fully compliant with current regulations. Fire & Safety, Gas certifications, and keeping up with different councils’ requirements are some of the requirements here. To do this well, you’ve got to be relentless with keeping track of our compliance applications across an increasingly high number of homes.

Furniture: When we bring a new home on board, we have to fill it with furniture from our suppliers. You might be in charge of working out what we need, getting orders in on time, and scheduling deliveries and furniture building.

Housekeeping: We believe that living in clean homes is key to our members’ happiness. Organising top housekeeping services, house inspections, updating the cleaning calendar, keeping track of the team, costs and maintaining a high level of service are some of the responsibilities you could have.

Inventory: We fill our homes with all the bits and pieces that our members need. Sometimes, things get missed, or go missing. You need to know what is ours, what we have to look after, and what condition it is in.

Members in/out: We have new members moving in, moving between homes and sometimes moving out of Lyvly homes all together. Whatever the case, we must make sure the process is seamless and easy for them, and organisation is key.

Maintenance: Our homes are as perfect as we can make them. However sometimes things go wrong, and appliances or furniture can break. Where we can, we use proactive maintenance to prevent this, but we want to be as fast as we can in fixing things that do break. This requires you to be efficient, reactive and able to prioritise.

Onboarding: Getting our homes ready for members to move in is a complicated process. You could be dealing with setting up WiFi, to chasing down the council to register for council tax, to getting the right number of keys cut.

Additionally, as an integral part of the team and being so involved in the operations, we want you to be the kind of person who comes up with ideas for improvements and suggestions for different ways we can do things.

An ideal candidate would:

Have previous experience in similar role, or be able to show evidence that they can rise to the challenge
Have exceptional organisational skills and can show they are able to juggle multiple tasks with differing timelines
Show us that they are an all-rounder who loves getting stuck into lots of different jobs, and gets a buzz out of getting things done. If you’re the kind of person who is constantly ‘putting off’ your own admin, you’re probably not right for this role
Have impeccable attention to detail, and can notice errors in long or complex solutions
Love making people smile, and appreciates that sometimes the smallest things can make the biggest difference to a member’s experience
Prove they are able to quickly understand different tracking and reporting systems
Be a self starter, and have an entrepreneurial mindset
Be extremely comfortable working in Excel/Google Sheets, but also not be afraid of new technologies and systems
Remain calm and perform well in a pressured environment
Rewards Package and Remuneration

The total rewards package and remuneration will be based on experience and potential.

Process and timeline

We’ll review and interview applicants on an ongoing basis.

Company benefits

Equity. Everyone has a stake in the company.
Regular team socials. We always end the week with a drink or two in our locale.
Experiences and events. We get together with our community regularly and there are often community events and experiences you can get involved with.
Unlimited leave. We want you to be refreshed and take ownership and responsibility for your time.

« Go back to category
Is this job ad fake? Report it!   
Published at 14 Feb 2019
Expires on 14 Apr 2019


Recent jobs at Lyvly